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RingCentral Admin Portal

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share forward recordings

if a user needs a recording from the logs to be able to share or forward strait
Yitzchok Silberman 23 days ago in RingCentral Admin Portal 0 New

Multiple and / or more flexible audio interruption

Hi there, I don't know why, but the current system only allow for 1 specific audio when interrupting. This is very limitating. What I would like to be able to do (as pretty much all business does) is the following: Play hold music After 30 seconds...
Dominic Ostiguy about 2 months ago in RingCentral Admin Portal 0 New

Option to download reports in Business Analytics as PDF.

To be able to select PDF as file type in downloading reports in Business Analytics. Currently, only Excel file is available.
Lynce Andres 2 months ago in RingCentral Admin Portal 0 New

Custom rule that can be applied to all the numbers on the account with one click

I have multiple numbers on the account including digital line, auto receptionist and direct number I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the accoun...
Iam Kristoff Coloma 24 days ago in RingCentral Admin Portal 0 New

SSO Report for users Enabled / Disabled

SSO Report for users Enabled / Disabled. Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).
Esther Simon 24 days ago in RingCentral Admin Portal 0 New

add COMET to app gallery

it would allow synergy with ringcentral and the COMET CRM
Sean McCullough 24 days ago in RingCentral Admin Portal 0 New

Ability to subscribe to call logs filtered by queue and date range

I wish to be able to create a subscription to deliver weekly reports based on a specific queue and date range, which includes ALL calls (answered and missed), including the expanded trail of each call. Unfortunately, Performance Reports in Analyti...
Vova Chernomorets about 2 months ago in RingCentral Admin Portal 0 New

toggle "can monitor" email notification on/off

it is useful because, when creating a call monitoring group, the people in the "can be monitored" tab should not get a email notification regarding who and who isnt in the "can monitor" tab which is information only admins and team leaders should ...
brett helm 25 days ago in RingCentral Admin Portal 0 New

Add and Delete users and user history easier

When an employee leaves we used to be able to delete the employee and then add the new employee under the same phone number. When we deleted the last time we were told we would have to pay for a new phone line. So now when an employee leaves we ch...
Dana Koselke 25 days ago in RingCentral Admin Portal 0 New

Be able to display user names Last Name, First Name

I would like to display the user names by Last Name, First Name
Sameer Patel 25 days ago in RingCentral Admin Portal 0 New