RingCentral Admin Portal

Hi, Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users". Finiding the dependent object can be very time consuming. We need to have a feature that shows the dependencies of t...

When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.

There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.) Please provide a way to set a direct dial number to allow people to rea...

It would be beneficial to many of our customers if call queue agents have the ability to answer multiple incoming calls. If needed, they want to be able to put a queue call on hold and then answer an incoming queue call.

I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).

In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to ...

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analyt...

Ιn the cost center manager center, when someone presses on the parent cost center to be able to see an overview of the total users and the sum amounts of the cost centers directly assigned to the parent cost center.

Please make the paging tone volume adjustable. Even better, allow it to be disabled.

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).