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Live Agents reachability regardless of the Account plan tier

Customer's who is signed up for trial accounts, fax account, etc. Regardless of what plan tier or type should have the given the option to speak to a live agents for immediate concerns such as simple queries like who their account manager is, how-...
Vince Vales Jr over 1 year ago in RingCentral Admin Portal 0 Under review

Enable the downloading of incoming and outgoing of fax report feature.

Enable the downloading of incoming and outgoing of fax report feature.
Maria Marbella over 1 year ago in RingCentral Admin Portal 0 Under review

Email Notification For Call Queues With Zero Members

Hi Team, Can you please add a feature to receive email notifications in case any of the call queues under "Groups" are left with no resources/members?
TOC Support over 1 year ago in RingCentral Admin Portal 0 Under review

Add "Group or Queue Membership" to User details

It would be useful to have "Group or Queue Memberships" available on the user details page. Often times when disabling access to a terminated user account where the phone will be left on, it's not clear from the user details what queue that user i...
Vincent Ragozzino over 1 year ago in RingCentral Admin Portal 0 Under review

Please make that we could log in on extension to multiple computer applications

As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so...
GAGANDEEP SINGH over 1 year ago in RingCentral Admin Portal 0 Under review

Hot Desk Session Timeout setting by Role or Site instead of Company Wide

We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-...
Jake Anhalt over 1 year ago in RingCentral Admin Portal 0 Under review

Deleted Voicemail Logs

Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users
Heidi Huebner over 1 year ago in RingCentral Admin Portal 0 Under review

Department Name Pick From List

Because the "Department" field can be useful for filtering users and reports, allow administrators to manage the department names and provide a drop-down pick-from list in the user configuration.
Arron Meyer-Razon over 1 year ago in RingCentral Admin Portal 0 Under review

Additional Company Extensions and Company Greeting

I am an independent rep and represent 2-3 companies... I would like to be able to add additional extensions for each company and a company greeting for each..
William Irving over 1 year ago in RingCentral Admin Portal 0 Under review

Add notification when blocked numbers are being added

Could we please add a notification whenever a blocked number is being added. This would allow our admins to review numbers that are blocked since there is a chance that it could be done accidentally.
Isamu Ishii over 1 year ago in RingCentral Admin Portal 0 Under review