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RingCentral Admin Portal

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ENABLING COMPANY DIRECTORY SETTINGS

We would like to enable the company directory setting
Nicolas de TRAKmy over 1 year ago in RingCentral Admin Portal 1 Needs more information

Create process for bulk user call park add

Create process for bulk adding call park features to presence settings on multiple users. Right now has to be added individually at user level. When dealing with 50 + extensions that is quite time consuming. If could be added to template or a bulk...
Our Master Login Do Not Change over 1 year ago in RingCentral Admin Portal 0 Under review

Archiver tool - Allow admins to manaully select which users to archive call recordings.

Currently as an admin I have the ability to archive all employees recordings or just myself. If I want to setup a handful of users to archive recordings I have to have that user log in and navigate them to the archiver tool. Downloading all record...
Justin Vandeurzen over 1 year ago in RingCentral Admin Portal 0 Under review

Show the current IP of deskphones

You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
Gaege Rivera - 1603 over 1 year ago in RingCentral Admin Portal 0 Under review

Email Notification for all Incidences (Service Down)

If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notificatio...
Safuvan Kooliyat over 1 year ago in RingCentral Admin Portal 0 Under review

More granular settings for Sequential call queue member rotation

Ability to set call queue members to rotate every week instead of by call like it currently setup for. Any inbound calls that would come in would be the responsibility of only one member for that weekend instead of ringing the next member in line,...
Joseph Cazar over 1 year ago in RingCentral Admin Portal 1 Under review

Call to external number notifying a voicemail was left

Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to an...
Joseph Cazar over 1 year ago in RingCentral Admin Portal 0 Under review

Add un-delete function

Currently when you delete something it is gone for good. Recently our receptionists deleted messages on her deskphone and faxes that had not been routed to people yet were deleted. Un-delete in this case would have helped even if it was only acces...
Steve Weiler over 1 year ago in RingCentral Admin Portal 0 Under review

Additional searchable name fields

Our employees change names (divorce, marriage) and it's important to be able to perform coherent user audits and also for names to be searchable. The display name, in many cases, is the user's face to the world - and frequently that means that a m...
Andrew Bono over 1 year ago in RingCentral Admin Portal 0 Under review

Updating Music on hold for Call Queues

There just has to be a better way to manage and update the MOH that plays for the call queues. We have over 200 call queues and it is a royal pain to update each call queue for an upcoming holiday and then again after the holiday. It takes hours! ...
Debra Ceeko over 1 year ago in RingCentral Admin Portal 0 Under review