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RingCentral Admin Portal

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Reset and Assign should include a clear voicemail option

Reset and Assign should include a clear old voicemail option.
Mike Masi about 2 years ago in RingCentral Admin Portal 0 Under review

notification for third party number to know if the call come from RC main or personal call

add a notification settings if the call is being forwarded to third party number to know if the call is a business or personal call
John Ramirez about 2 years ago in RingCentral Admin Portal 1 Already exists

Allow Visibility to see which templates are assigned to a user

As you cannot currently see what templates have been applied to a user you cannot see which settings are currently being managed for that user by template. This should be similar to the roles where you can see which one is applied
Laura Anderson about 2 years ago in RingCentral Admin Portal 0 Under review

multiple users can receive fax and voicemail from the main line

set up on the Admin portal where multiple users can receive fax and voicemail from the main line
John Ramirez about 2 years ago in RingCentral Admin Portal 1 Already exists

Make the process of removing a phone number from an unassigned extension more intuitive

When deleting a number from an unassigned extension with a phone, it leaves an unassigned user called ext. with no device assigned. There is no way to attach a phone number from inventory to that extension without a device. To associate a phone nu...
Craig Miceli about 2 years ago in RingCentral Admin Portal 0 Under review

Ring For settings are Counter-Intuitive, described wrong?

When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, an...
John Oliphant about 2 years ago in RingCentral Admin Portal 0 Under review

IVR option to play just an audio file

If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Allow custom answering rules to override main call handling rule. Example: Holidays

Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to over...
Lloyd Calhoun about 2 years ago in RingCentral Admin Portal 0 Under review

On User page, show what Call Groups the user is a member of

Add a way to easily tell what call groups, etc. a User is configured for. That way, if a user is leaving the company, it is easier to see what call groups will be impacted. We do not want to have to go through each Call Group when a user leaves to...
Joshua Campbell about 2 years ago in RingCentral Admin Portal 0 Under review

Disable callers from being able to directly dial an extension

Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review