Live Report Licenses currently do not allow for licenses to be assigned in bulk. Ideally a license would be assigned as a function of the user Role assignment. This would include the application of user templates with the license assignment enabled.
We'd like the ability to record one side of our phone calls. For example, we'd like to record our employees outbound calls, but only our side, not the customer's side. This would prevent us from having to annouce that the call is being recorded on...
Hi! We would like to have a feature added for message notification to have an option to receive the notifications by email when we send a text message as well. This way everything can be kept and tracked via our email addresses. Thank you!
User Call log access for Managers of subsubordinate
I'm seeing a requirement, from a manager that would like to have access to the call logs that come in for their employee's, but they don't need access to the entire companies call log, just their dept.
It would be good to have the ability to import a user's Presence set up so it can be applied to another user. I understand that there is User Template, but it would be time-consuming to set it up again.
Ability to have a custom role that can create a company custom rule and choose specific Groups where the call forwards while at the same time, the role should not have access to Phone System>Groups from the admin portal.
Super Admin or Admin access to all outbound/inbound text
We recently added the text feature and notice we can see a report of how many messages are going out and the phone number the actual message that goes out and is received is not there. We would like to monitor what our staff is sending and what th...