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RingCentral Admin Portal

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Emergency Company Wide Switch to Night Mode

We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system...
Jerad VanDerBeek about 2 years ago in RingCentral Admin Portal 6 Under review

RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.

Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep und...
Marc Blanchette about 2 years ago in RingCentral Admin Portal 0 Under review

Be able to allow/restrict video recordings for RingCentral Video to certain users

Be able to allow/restrict video recordings for RingCentral Video to certain users
Rona Orenstein about 2 years ago in RingCentral Admin Portal / RingCentral Video 2 Needs more information

Allow admins to deauthorize app/browser logins

Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

The caller ID needs to reflect the office main phone # with the corresponding extension for phone calls and texts

Our clients will be able to recognize who is calling or texting them.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Export Voicemail List to CSV

We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Allow Performance created subscription to be accessed by all super admins

As of the moment only the user who created the report can view the performance. There should be an ability to share it.
Paul Garcia about 2 years ago in RingCentral Admin Portal 0 Under review

Site settings

connect to external number directly from the site settings after hours... answering services
Cory Barnes about 2 years ago in RingCentral Admin Portal 2 Already exists

Better default IVR voice

add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says
Cory Barnes about 2 years ago in RingCentral Admin Portal 0 Under review

Allow more granular control over a call queue

Queue managers are the only ones that need access to queue voicemail via the app/browser
Cory Barnes about 2 years ago in RingCentral Admin Portal 0 Under review