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RingCentral Admin Portal

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Give capability to have rotating marketing messages for hold & call transfer custom ringing.

It would be very nice to be able to share different marketing message with every client that calls in and to rotate through a list of different marketing messages so if a client calls in multiple times they hear different messages each time giving...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers. Al...
Khadra Michaelsen about 2 years ago in RingCentral Admin Portal 0 Under review

Easy way to convert limited extension to full user

Process of converting limited extensions to full user extensions is complicated.
Cliff Garstka about 2 years ago in RingCentral Admin Portal 1 Under review

Admin option to send a text as another existing user

It would be nice if there is an option as an admin to send a text as another existing user, aside from the admin number and the company number.
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Emergency Company Wide Switch to Night Mode

We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system...
Jerad VanDerBeek about 2 years ago in RingCentral Admin Portal 6 Under review

RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.

Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep und...
Marc Blanchette about 2 years ago in RingCentral Admin Portal 0 Under review

Be able to allow/restrict video recordings for RingCentral Video to certain users

Be able to allow/restrict video recordings for RingCentral Video to certain users
Rona Orenstein about 2 years ago in RingCentral Admin Portal / RingCentral Video 2 Needs more information

Allow admins to deauthorize app/browser logins

Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

The caller ID needs to reflect the office main phone # with the corresponding extension for phone calls and texts

Our clients will be able to recognize who is calling or texting them.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Export Voicemail List to CSV

We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review