RingCentral Admin Portal

It would be very nice to be able to share different marketing message with every client that calls in and to rotate through a list of different marketing messages so if a client calls in multiple times they hear different messages each time giving...

There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers. Al...

Process of converting limited extensions to full user extensions is complicated.

It would be nice if there is an option as an admin to send a text as another existing user, aside from the admin number and the company number.

We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system...

Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep und...

Be able to allow/restrict video recordings for RingCentral Video to certain users

Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.

Our clients will be able to recognize who is calling or texting them.

We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.