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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Increase the number of attempts a fax has to succeed.

We would like to see the ability to increase the number of attempts that a fax makes before failing. Instead of failing after 3 attempts, we would like to be able to increase that to a higher number. The majority of the clients that use fax are in...
Guest about 3 years ago in RingCentral Admin Portal 0 Under review

Having the capability to add 1,000 call queue members

Having the capability to add 1,000 call queue members, specially to those medical and government accounts.
Jessa Remo about 3 years ago in RingCentral Admin Portal 1 Will not implement

Need to block internet calls like skype

Please add a feature in ringcentral app to block skype callers as spammers are using it to call and its effecting our business. firstflytravel
Guest about 3 years ago in RingCentral Admin Portal 1 Under review

Allow Queues Business Hours to use Company Hours as a fast option

When setting hours for each individual queue, there are two overriding options, 24/7 and Custom. I think if ytou add another one, "Use Company Hours", then for companies that have mulitple queues, they only need to change their hours in one place ...
Guest about 3 years ago in RingCentral Admin Portal 1 Under review

Please add the Billing section to the Audit Trail

Recently, somehow our International Dialing feature was turned off, but we were unable to see when that happened or who made that change through the Audit Trail. Support told me that the "Billing" settings are not logged in the Audit Trail, but I ...
Guest about 3 years ago in RingCentral Admin Portal 0 Under review

Admin Report of User Settings

A report that allows admins to view what a user has enabled/disabled in their settings and customizations would be useful.
Bethany Garcia about 3 years ago in RingCentral Admin Portal 0 Under review

Roles and Permission specific template only

Roles and Permission specific template only that only target Roles and Permission and not being included on the current template. Reason behind is the feeling of too much risk using the template that might affect all the accounts settings if it wa...
Ildefonso Ambrocio about 3 years ago in RingCentral Admin Portal 1 Future consideration

Save call handling ring time

Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. It would be nice to have the a...
Guest about 3 years ago in RingCentral Admin Portal 0 Future consideration

Email Tracking

A way to track the voicemails that are shared through the email feature you have
Guest about 3 years ago in RingCentral Admin Portal 0 Future consideration

Add additional Admin roles to Bridge OC

I am a Call Center Manager who was given Manager Admin access in Ring Central but that access role does not feed into the Bridge Operator Console program thus rendering me incapable of listening to calls or managing who is and who is not receiving...
Guest over 3 years ago in RingCentral Admin Portal / RingCentral Integrations 0 Future consideration