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RingCentral Admin Portal

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doorloop

please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile
Trevan Humphrey 5 months ago in RingCentral Admin Portal 1 Future consideration

Block the ability to transfer calls to queues numbers

Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.
Alan Leyva 5 months ago in RingCentral Admin Portal 0 Under review

Having a general automatically audio while I put caller on parked calls.

I would like to have an option when I put caller on hold on parked call, they can hear a automatically message something like " please stay on the line we will get back to you shortly".
Nadia Hashemi 5 months ago in RingCentral Admin Portal 0 Under review

Customize Email Recipient for Account Service Notification

Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in
James Peterson 5 months ago in RingCentral Admin Portal 0 Under review

Disable domestic calling for digital lines

Please enable the capability to turn off domestic calling for US numbers who just wants their users to call international numbers.
Mervin Cuneta 5 months ago in RingCentral Admin Portal 0 Under review

allow "forward voicemail messages to email" in the app & mobile app, not just in the online account

https://support.ringcentral.com/article-v2/Forward-Voicemail-Messages-to-Email-in-the-RingCentral-Online-Account.html?brand=RC_US&product=RingCentral_MVP&language=en_US This is a very useful thing, but it's not available in the Ring Centra...
Susan Liebeskind 5 months ago in RingCentral Admin Portal 0 Under review

voicemail email notification retrieval after 2 months

Hopefully, you will include this feature so that the email notification can be retrieved even in the past 3 months already. This will be beneficial to our business, so that we can monitor the calls of our employee
Ronald A 5 months ago in RingCentral Admin Portal 0 Under review

Allow filtering on selected extension on Key Press Assignment screen

It would be very helpful if we could filter the extensions to only show the ones that are selected. Currently you have to filter by other fields or go through each page to find which extension is currently set for the key. IVR Menus >> Key P...
Erik Jacobsen 5 months ago in RingCentral Admin Portal 0 Under review

Voice recording

It would be great if we could create a new voice recording and have it go live at a different date and time.
Emily Behr Ext 110 5 months ago in RingCentral Admin Portal 0 Under review

Disable outbound sms

Please allow me to register for TCR and then disable outbound sms. We want to be able to receive verification codes but don't want to have to keep up with all of these rules and make sure all employees are up to date. I need to be able to prevent ...
James Crist 5 months ago in RingCentral Admin Portal 0 Under review