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RingCentral Admin Portal

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Move Company Directory from General Settings to into IVR

When configuring Company Directory, many clients prefer to have multiple options to dial a user within their system. Moving Company Directory from Auto-Reception General settings per site into IVR settings by key press would permit the client to c...
Brett Spring 3 days ago in RingCentral Admin Portal 0 Under review

Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name

As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.
Elizabeth Witte about 17 hours ago in RingCentral Admin Portal 0 New

Department column header within Billing Items view

Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost cen...
Jonathan South 1 day ago in RingCentral Admin Portal 0 New

Admin Portal Transfer Requests: Email and attach a copy of the completed form and in portal

Please can you include a copy of the number transfer request form that we complete in the admin portal and also email a PDF to the requestor? That way if a port request fails or there is an issue we can review the submitted form and identify if it...
Wickes Building Supplies Ltd 2 days ago in RingCentral Admin Portal 0 Under review

Need ability to increase Monitoring Group limit of 100

We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.
Tom Lampert 24 days ago in RingCentral Admin Portal 0 Under review

Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added

It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need...
Elizabeth Witte about 1 month ago in RingCentral Admin Portal 3 Already exists

Cost Centers Improvement

Ιn the cost center manager center, when someone presses on the parent cost center to be able to see an overview of the total users and the sum amounts of the cost centers directly assigned to the parent cost center.
Asimina Georgakopoulou 8 days ago in RingCentral Admin Portal 0 Under review

Multiple call handling as call queue member

It would be beneficial to many of our customers if call queue agents have the ability to answer multiple incoming calls. If needed, they want to be able to put a queue call on hold and then answer an incoming queue call.
Melissa Milewski 4 days ago in RingCentral Admin Portal 0 Under review

Block spam SMS to main number

It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.
Tonja Rector 4 days ago in RingCentral Admin Portal 0 Under review

Add The Capability To Set Default Key For Call Flip

By default, when you add a user the default key press for selective Call Flip is *1. This can cause an issue when you are in an auto-attendant type call (i.e: non-RingCentral conferencing call service) and need to use *1. When you enter *1, your p...
Nestor Salcido 22 days ago in RingCentral Admin Portal 0 Under review