RingCentral Admin Portal

Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.

We want to set up out automated phone system in a way where it doesn't immediately hang up after the recording is played

To have another keypress option on the IVR Menu to allow the caller to dial by extension number instead of having it dialed straight during the IVR prompt.

caller id and number called on inbound calls on the RC website under the call log dashboard.

Suggestion for Ring Central Platform: Enhanced Custom Role Settings Feature Request: Allow administrators the ability to disable internal calls through custom role configurations. Steps to Reproduce Current Limitation: Navigate to "Users". Proceed...

We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breads the SSO login. It would be global, not just US.

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...

There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies wi...

When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.

The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consu...