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RingCentral Mobile App

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Call handling parity on Android and iOS

As a RingCentral customer, we've noticed some differences in incoming call behavior when using Android v iOS phones For example on Android, incoming calls to the mobile number are prioritised over calls made on the app. My understanding is that fo...
Wickes Building Supplies Ltd over 1 year ago in RingCentral Mobile App 0 Under review

Allow mobile app to be logged into multiple users simultaneously or take advantage of Android's "dual messenger" function

Android's dual messenger function allows you to run multiple instances of the same app simultaneously on one device. This allows you to be signed in to multiple accounts, or in this instance, multiple extensions, at the same time on the same devic...
Bulletproof Shop 10 months ago in RingCentral Mobile App 0 Under review

Facial recognition for sign in

for IOS or other devices that have Face ID or some biometric login capability, allow users to login using those features.
Guest over 1 year ago in RingCentral Mobile App 0 Under review

Phone app shows me as offline when the app is not in use. I don't get incoming calls because it shows me as offline.

Incoming calls don't come through to my phone. I use the desktop app to send texts. I use the phone app to answer incoming calls. I'm unable to change that offline setting from my end. I have to get with customer support for assistance and the wai...
Megan Petty 3 months ago in RingCentral Mobile App 0 Under review

Enable SMS from 1 designated phone number

I would like to see the option to make all users/extensions being capable of sending text/sms from the same designated phone number. Example main company line and not just the admin. Don't want to have to give out my log in and password credentials.
Mobarek Vigil 9 months ago in RingCentral Mobile App 0 Under review

Change SMS number to reflect outbound number

When agent is making a call & SMS he needs all numbers to reflect the same so it is not confusing to the clients. Right now he is calling from 407-604-0254 and the SMS is coming from 407-723-7163. We tried switching it to the 407-604-0254 numb...
Judi Figueroa 9 months ago in RingCentral Mobile App 0 Under review

Click to Dial On Computer and RingCentral Mobile

Our field sales team love the idea of being able to work from their computer and be able to click on a number on the internet or their CRM and have the number be called by their RingCentral mobile application on their mobile device.
Jason Jorde 6 months ago in RingCentral Mobile App / RingCentral Phone 0 Under review

Replying with a message for incoming calls in the RingCentral mobile app feature not available with iPhone users

The feature to reply a message when there's incoming call is not available when using iPhone devices. Article related to it do not have info if it is available with iPhone or not: https://support.ringcentral.com/app/message/mobile/replying-with-a-...
Jessa Remo 12 months ago in RingCentral Mobile App 0 Under review

The option to send an automatic SMS text message to inbound callers

any inbound call no matter if answered, gone to voicemail or text, the inbound call should get a automatic text message from your RC number thanking then or whatever message you wish to be sent out to the the inbound caller.
Guest over 1 year ago in RingCentral Mobile App 0 Under review

Enable SMS Service for Australia Numbers

SMS service for user to send sms to customer via desktop and phone app
Guest over 1 year ago in RingCentral Mobile App 1 Under review