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RingCentral Mobile App

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Call transfer on mobile

It would be ideal to have the ability to try to warm transfer to multiple people without having to take the customer off hold with each person you try. Right now, if i need to warm transfer on the mobile app to someone in my sales team but they ar...
Melissa Moses 4 months ago in RingCentral Mobile App 0 Under review

Change outgoing Caller ID on the fly when call is initiated outside the app

If I'm not using the RingCentral dialer, and initiate a call outside of the app, the caller ID used to make the call is the default one. There's no way to change this on the fly. There are many times when I want to use My individual caller ID as o...
Michael Capehart 4 months ago in RingCentral Mobile App 0 Under review

Replying with a message for incoming calls in the RingCentral mobile app feature not available with iPhone users

The feature to reply a message when there's incoming call is not available when using iPhone devices. Article related to it do not have info if it is available with iPhone or not: https://support.ringcentral.com/app/message/mobile/replying-with-a-...
Jessa Remo over 1 year ago in RingCentral Mobile App 0 Under review

Audio needed for Android Outbound Calls

98% of my outbound calls do not connect or have no audio when using my Android App. If a client calls me it works great. For someone who works out of the office, this is very frustrating and unprofessional. This has been an ongoing issue for over ...
Misty Stroud 8 months ago in RingCentral Mobile App 0 Under review

Google Voice - Calls started from this device's phone app.

Under the settings on Google Voice App. there is the option for Calls started from this device's phone app, allowing the user to use their Google Voice number when calling from their device's Native phone app. It allows the user to use their Googl...
Ext.: 100 - Voicemail 4 months ago in RingCentral Mobile App 0 Under review

Enable SMS from 1 designated phone number

I would like to see the option to make all users/extensions being capable of sending text/sms from the same designated phone number. Example main company line and not just the admin. Don't want to have to give out my log in and password credentials.
Mobarek Vigil about 1 year ago in RingCentral Mobile App 0 Under review

Change SMS number to reflect outbound number

When agent is making a call & SMS he needs all numbers to reflect the same so it is not confusing to the clients. Right now he is calling from 407-604-0254 and the SMS is coming from 407-723-7163. We tried switching it to the 407-604-0254 numb...
Judi Figueroa about 1 year ago in RingCentral Mobile App 0 Under review

how do i see who had desktop app and who has mobile app

i want to know who is desktop/laptop and who is mobile phone
Gary Blease 9 months ago in RingCentral Mobile App 0 Under review

SMS on/off settings

I enjoy using the Ring Cental texting option on my phone/desktop during work hours but I do not want to receive text messages after work hours. I would like to have a setting that would allow me to only receive text messages during a particular ti...
Michael Higgins over 1 year ago in RingCentral Mobile App 0 Under review

Sticky “On”

You should not have to keep the app up AND YOUR PHONE SCREEN ON for 10 hours a day in order for you to continue to show as Available during working hours. Who has the battery life for that? As soon as you put your phone down and click the screen d...
Guest almost 2 years ago in RingCentral Mobile App 0 Under review