Hardware

On a new account with desk phones assigned to unassigned numbers, the process of getting an assigned extension with a softphone to have a desk phone from assigned to an unassigned extension is counter intuitive and very difficult. It currently inv...

Please add the ability to manage certain physical features of the Phones from the Cloud UI, rathe than the phone webUI, which is no longer accessible on some phones due to the firmware version.

The maximum allowed talktime using the Polycom phone is currently set to 4 hours by default and can be maximized up to 8 hours only. It would be better if we can set the hours of phone taltime to unlimited .

We need to assign lines on our Poly phones with custom dialstrings which appears to be only possible through the admin web console. It sure would be nice if customization could be done through your web portal instead of having to void the warranty...

We need this as an option.

There should be a provisioning file for rtcpxr@rtcpxr.ringcentral.com so that MS teams devices can be registered with the RTCPXR server

Customer would like to have the MUTE FEATURE FUNCTION for the Boom Arm (mouth piece) that comes with Jabra integrated with BT/RC apps. When lifed up it will mute automatically, and when lifted down it will unmute. (BT Cloudphone Desktop App)