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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Hardware

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Shared Lines for Polycom CCX series phones

Add Shared Lines compatibility for the Polycom CCX series phones. The new Polycom phones are currently not supported. https://support.ringcentral.com/article/Shared-Lines-System-Requirements.html https://support.ringcentral.com/article/5927.html
Luis Alvarez almost 2 years ago in Hardware 0 Under review

Desk phone caller ID

It would be nice to choose the caller ID or "dial from" number from your desk phone like you can in the desktop application.
Cindy Henexson almost 2 years ago in Hardware 0 Under review

physical phone profiles

On other systems, I have had the ability to configure physical devices en masse and push configuration changes. This could be performed either via a phone template option, or options under user templates. Three specific use cases could be missed c...
Scott Atkinson almost 2 years ago in Hardware 0 Under review

Centralized management of device upgrades/firmware

It would be very helpful to be able to centrally manage firmware updates to devices vs having to update each one individually. Other tier-1 providers already perform firmware updates for devices without requiring it to be performed manually.
Brad Commins almost 2 years ago in Hardware 1 Under review

Changing phones

I have a desk phone at the office and a desk phone at home. Currently the only way to swap the phones out is to log into the admin portal. I would like to be able to swap the phone on the actually desk phone.
Heather Block almost 2 years ago in Hardware 0 Under review

Add queues to presence keys

We can only add users to presence/line keys on phones. I want to add Queues as well, so agents can call the entire other department rather than having to know the specific users that are available.
Retail Support (Nathanael) almost 2 years ago in Hardware 2 Under review

Differentiating ring for transferred calls

We have over 20 Ringcentral instances for nursing homes where the employees are used to having an audible difference between calls comiing into the main call group and transferred calls. Upon upgrading them to RingCentral they are missing that fea...
Jane Packard almost 2 years ago in Hardware 0 Under review

Environment Assessment - RingCentral to have the option to let the customer to test their devices into the system before the signup

It would be better if RingCentral has a way for the customer to tests their devices into the system to confirmed if it will work or not prior to the signup.
Vince Vales Jr almost 2 years ago in Hardware 0 Under review

Make changes on provisioning server: CISCO Short Interdigit timer

The end user is having problems with the call failing because they do not dial fast enough. We attempted manual provisioning but, this will take too long in the future if we make any changes. Because we will have to touch every phone, every time.
Don Painter almost 2 years ago in Hardware 0 Under review

Enable P2P video between Polycom VVX and CCX series phones

My company has about 2,500 Polycom VVX 601 phones, all equipped with a Polycom video camera for P2P video calls. Polycom is no longer making the VVX series phones, so we're unable to get new phones for new employees, or replacements for broken pho...
Guy Griffin almost 2 years ago in Hardware 0 Under review