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Hardware

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Mitel Do Not Disturb presence

Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red ...
Kena Mann about 2 months ago in Hardware 0 New

Call Queue Log In/Out programmable key on phones

Key Programming: Allow a user to have a log in/out key assigned onto phones for Call Queues. This could be log in/out "all" queues but would be beneficial if you could assign All, or specific queue per key. Many clients (medical office, schools) d...
Brett Spring about 1 month ago in Hardware 0 New

Re-arrrange Softkey of a Hotdesk Phone (Poly)

s pecifically - when users are logged in, I want the "Log Out" Softkey to be visible on their main page without having to click "More". As of right now, when NOT logged in - the Login softkey is visible on the main page but once a user logs in, th...
RYAN RAMAT about 1 month ago in Hardware 0 New

Allow Custom Wallpaper on Cisco phones

Branding customization should be easily available. We can easily add wallpaper manually, but when the phone re-syncs, the RC wallpaper returns.
Branson McCoy 7 months ago in Hardware 1 Under review

Unable to Conference with Two External Calls

We recently migrated to RingCentral and have come to discover that one of the biggest features we use is not available with RingCentral. From our desk phones, we are unable to conference if the two calls we want to conference are both external. It...
JJ Vinas 10 months ago in Hardware 0 Under review

Yealink Key Templates

If you are selling Yealink phone you should already have the templates available in the system.
Tom Trauscht 6 months ago in Hardware 1 Under review

Hotdesk Outbound Caller ID

Would like to change the outbound caller id when using a common area phones
Alfred Lamsen about 1 month ago in Hardware 0 New

Presence on deskphones should only show user on first 2 lines, not every line

Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users n...
Richard Kearney over 1 year ago in Hardware 3 Under review

Customized ringtone for Desk phone

Is sit possible to add a Customized ringtone for the Desk phone for a specific number dialed, queue, or IVR
Richard Patungan about 2 months ago in Hardware 1 New

Add Logitech Headset support (BETA) to the RC App

The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.
Dan Thorne almost 3 years ago in Hardware / RingCentral Web/Desktop App 1 Future consideration