Hardware

Customers need a feature where they can add a new status from the application, a combination of status, and a change of availability; for example, they want a status saying On Lunch, and the availability should be on DnD.

There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to ...

It would be very helpful to have a physical button on the desk phone that can forward the call to another desk phone/extension without needing to answer it initially. This can help our customer not having to enable the custom rule on their online ...

The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.

Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users n...

this would be useful because a lot of customers don't want to have to login to the web portal to do this. they want a button programmed on the handset that they can just push to turn on and off. Same goes for the RC PC App. if it can be done in th...

Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.

Hi we have Mitel 6940 phones at our offices, running on the RingCentral platform. The Mitel 6940 phones seemingly have the capability to transfer calls directly to voicemail via a "VM" softkey that appears when transferring calls (see YouTube vide...

Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys. This should make the user aware that the extension they have on their presence keys are on DND so they no longer have to press or select them and be forwarded to the voicema...

We have a mitel desk phones where some live calls that we are receiving need to be transferred directly to the voicemail of a specific user extension. This feature will be a great help to us because the calls will not ring on the user extension if...