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Hardware

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Add VoCoVo Support: Log Outbound Calls for VoCoVo Devices

Hi, This request is being logged in relation to Case #15473439. We have discovered that user extensions that are assigned and used by a 3rd party telephony device VoCoVo are not showing any outbound calls in the call logs or RC analytics. We have ...
Fraz Hamid 12 months ago in Hardware 0 Under review

Add Polycom VVX 600 as supported device for Hot Desking

We would like to see the Polycom VVX 600 be added as a supported device for the purpose of Hot Desking
Taylor Wells almost 2 years ago in Hardware 0 Under review

Caller ID should match physical devices and apps

When calls are transferred, only the caller ID of the transferring party shows in the recent call list of the physical device of a user (Polycom vvx250) in this case. The computer and mobile apps show the calling party outside the organization. Th...
Justin Davidson 8 months ago in Hardware 0 Under review

Change the default soft keys on Polycom phone when provisioning the phone.

Current default soft keys at the bottom of the screen on VVX350 are new call, intercom, dnd, and page. Theses are useless for most users: New call: this button is asinine, there are already 4 ways to make a new call. 1) pick up the phone and dial ...
Guest over 1 year ago in Hardware 0 Under review

Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we wo...
Ryan Dunlap 1112 10 months ago in Hardware 0 Under review

Configure phone buttons for items other than Presence

For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone ...
Guest almost 2 years ago in Hardware / RingCentral Admin Portal 7 Under review

Mitel 480G - Allow to End Call with Speakerphone button

I'm testing with the Mitel 480G enrolled in RingCentral.Found that I can start but can't end a call with the speakerphone button. I need to press the Line button.This functionality exists on the Polycom phones.
Dustin Burns 3 months ago in Hardware 0 Under review

Call Fwd button on physical phone

We want to hae the option to perform call fwd directly on the physical phones. Phone models Cisco 8851 and 6821 have no options to perfrom this basic task.
Nestor Guzman Monroy over 1 year ago in Hardware 0 Under review

Allow Key 2 to be programmable/changed on Poly VVX150

Currently only Key 3 onwards can be changed, however where users are working with lower end Poly phones such as the VVX150, there are only 2 keys and both are reserved for the extension line. Please can we make Key 2 programmable for other extensi...
Fraz Hamid 3 months ago in Hardware 0 Under review

Autoprovision Yealink T58W phone & expansion module

Ring Central documentation states that it supports Yealink T58W phones. Unable to provision phone from portal, had to log a support case. Also, unable to add expansion model "exp50" at all, even though you can on lower models in the portal.
IT Support 5 months ago in Hardware 0 Under review