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Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w

Ring Central sends updates to my Yealink T57w phone. When the update comes in, it resets the admin password back to default. This is a secuirty issue and I get the red triangle error at top of phone screen until I manully change the password from ...
Nathan Morlock 7 months ago in Hardware 0 Under review

Differentiating ring for transferred calls

We have over 20 Ringcentral instances for nursing homes where the employees are used to having an audible difference between calls comiing into the main call group and transferred calls. Upon upgrading them to RingCentral they are missing that fea...
Jane Packard 8 months ago in Hardware 0 Under review

Forward should be one of the "default" softkeys on Polycom VVX phones

Wish "Forward" was a default softkey on the Polycom VVX phones instead of Intercom or Page. Even if you had a "More" softkey on the idle screen, that would let you get to a Forward softkey, that would be better than no Forward option at all.
Steve Jones 10 months ago in Hardware 0 Under review

Create Additional Expansion Slots for Sidecar/Expansion Modules

When utilizing RC Polycom VVX 450 users are only able to utilize 1 expansion module per device. Would it be possible to increase the number of allowed modules as well as utilize modules from other devices/purchase from third party?
Taylor Wells about 1 year ago in Hardware 0 Under review

Customize softkeys on yealink phones

As per Yealink engineer, softkey layout of the phone is the special design of RingCentral, which cannot not be changed. There were customer prefers to have option to customize it themselves.
Wilhelmina Regal over 1 year ago in Hardware 1 Under review

headset not working " DISCOVER HEADSET DISCOVER D711U

NOT BEING ABLE TO COMMUNICATE WITH OTHER CALLS, FOR EXAMPLE WHEN I CALL SOME ONE.THEY CANNOT HEAR ME
Abraham Getaneh about 2 months ago in Hardware 0 Under review

Mitel 6940 different ring tone for internal calls (call within company level)

Like to have a feature when the call is within the company, the ringtone of the physical should or can be personalized to be different from any (outside) incoming calls .
Hiromithu Ishigaki about 2 months ago in Hardware 0 Under review

Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we wo...
Ryan Dunlap 1112 4 months ago in Hardware 0 Under review

Auto provisioning with more Yealink phones

Nearly all Yealink sip phones support auto provisioning, but RingCentral only supports a few of them with this feature. Please enable this feature for all current phones models, even the T3x series. Shouldn’t be complicated to implement, but a hug...
Jan Noack 6 months ago in Hardware 0 Under review

Manage hard-phone speed dials through app

I have a VVX 450 phone with VVX EM 50, which allows me to have an additional 90 speed dials. I have been told the only way to enter those 90+ speed dials is through the VVX 450 hard-phone interface. Creating each contact on the hard phone using th...
Ken Goepfert 6 months ago in Hardware 2 Under review