Hardware

Hi, This request is being logged in relation to Case #15473439. We have discovered that user extensions that are assigned and used by a 3rd party telephony device VoCoVo are not showing any outbound calls in the call logs or RC analytics. We have ...

To allow an employee to have a desktop phone in two different locations (i.e. home and office), without having to purchase another user/phone line.

Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.

We have over 20 Ringcentral instances for nursing homes where the employees are used to having an audible difference between calls comiing into the main call group and transferred calls. Upon upgrading them to RingCentral they are missing that fea...

A number of features for phones are not available except from the admin GUI specific to the phone (such as the Yealink T48). On the phone page in the admin portal, can we add either a link to the individual phone GUI, or a display for the local IP...

Would like to be able to disable the Missed Call Popup on Yealink T48S (and other Yealink models). Would also like to disable the MissCall Power Light Flash.

As per Yealink engineer, softkey layout of the phone is the special design of RingCentral, which cannot not be changed. There were customer prefers to have option to customize it themselves.

Yealink has a new series of DECT headsets, with a LCD screen control interface, great microphone noise processing technology, and overall an amazing product. They are designed for mobile+softphone. https://www.yealink.com/product/headset-wh66 Unfo...

Our current set up on the desk phone allows us to call those employees set up our presence feature. There should be an option to change the settings so that instead of calling the user via one button press it instead intercoms that person.

Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we wo...