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Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

Hi we have Mitel 6940 phones at our offices, running on the RingCentral platform. The Mitel 6940 phones seemingly have the capability to transfer calls directly to voicemail via a "VM" softkey that appears when transferring calls (see YouTube vide...
JJ Vinas 5 months ago in Hardware 0 Under review

Caller ID should match physical devices and apps

When calls are transferred, only the caller ID of the transferring party shows in the recent call list of the physical device of a user (Polycom vvx250) in this case. The computer and mobile apps show the calling party outside the organization. Th...
Justin Davidson 6 months ago in Hardware 0 Under review

Add VoCoVo Support: Log Outbound Calls for VoCoVo Devices

Hi, This request is being logged in relation to Case #15473439. We have discovered that user extensions that are assigned and used by a 3rd party telephony device VoCoVo are not showing any outbound calls in the call logs or RC analytics. We have ...
Fraz Hamid 9 months ago in Hardware 0 Under review

Add queues to presence keys

We can only add users to presence/line keys on phones. I want to add Queues as well, so agents can call the entire other department rather than having to know the specific users that are available.
Nathanael (Retail Support) 12 months ago in Hardware 0 Under review

headset not working " DISCOVER HEADSET DISCOVER D711U

NOT BEING ABLE TO COMMUNICATE WITH OTHER CALLS, FOR EXAMPLE WHEN I CALL SOME ONE.THEY CANNOT HEAR ME
Abraham Getaneh 5 months ago in Hardware 0 Under review

Add Polycom VVX 600 as supported device for Hot Desking

We would like to see the Polycom VVX 600 be added as a supported device for the purpose of Hot Desking
Taylor Wells over 1 year ago in Hardware 0 Under review

Page Buton on Polycom Phones: Direct to the Paging Extension

Since my company only has 1 paging extension/device, it would be best to bypass the paging announcement and set the paging button on my polycom vvx 350 phone set to the extension number of the paging device.
Jordan Cooper about 2 months ago in Hardware 0 New

Call Fwd button on physical phone

We want to hae the option to perform call fwd directly on the physical phones. Phone models Cisco 8851 and 6821 have no options to perfrom this basic task.
Nestor Guzman Monroy about 1 year ago in Hardware 0 Under review

Numerical tally of voicemails on Poly phones

Our users are used to seeing a numeric tally of the voicemails that they have on our old system being displayed on the phone. They are used to looking at the phone screen in the morning and seeing that they have a certain number of voicemails, whi...
Ian Stanton 3 months ago in Hardware 0 Under review

Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we wo...
Ryan Dunlap 1112 8 months ago in Hardware 0 Under review