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Hardware

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Upgrade Firmware to Poly VVX deskphones

With the current version of 6.4.4 on the desk phones, the new Voyager headsets don't have the ability to answer, hangup, or adjust volume using the BT700 in the phone. Updating the phones to 6.4.6 is reported to solve the issue. See the release no...
Trevor Heinisch about 1 month ago in Hardware 0 New

Show Original Callers Number in Caller ID When Transferring Calls on Mitel Phones

We are having an issue where the wrong caller ID is displayed when we transfer calls. When you transfer a call, if you press the speed dial on your phone, it will display the user's extension for the person receiving the transfer instead of the ca...
Gary Pecherkiewicz about 1 year ago in Hardware 0 Under review

CISCO CP Series - Firmware Update 12.0 Above

There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to ...
Jorge Mico 6 months ago in Hardware 0 New

Use RingOut without touching your desk phone

We'd like to have the option to use the desktop app in conjunction with a desk phone like this: When dialing out (from the computer/app): 1) click an extension or click or dial a number. 2) your desk phone (e.g. J139) would go "off hook" on speake...
Craig Rhinehart about 2 years ago in Hardware 2 Under review

Provisioned phone Local 10-way or more conference calling

Provisioned phone Local 10-way or more conference calling. Yealink T48S to have Local conference calling. Looking if this feature can be available to deskphones thats only support 3 way calling and provisioned with RingCentral.
RC Tester Account about 1 month ago in Hardware 0 New

Company Directory accessible on physical phones

This would benefit not only the company but the person administering the phones. On a Cisco phone (88XX) there currently are two address books, a system address book which is not functional and a personal address book which is unique to each phone...
Accounts Receivable almost 2 years ago in Hardware 0 Under review

Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys

Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys. This should make the user aware that the extension they have on their presence keys are on DND so they no longer have to press or select them and be forwarded to the voicema...
Jorge Mico 4 months ago in Hardware 0 New

Desk Phone After Hour Button/Key

Aside from DND from a desk phone I need to setup a button / key to switch the system/account to afterhours auto-attendant. The auto receptionist is already set up for business hour but we want a way to manually switch to afterhours manually withou...
Corporate Office 3 months ago in Hardware 0 New

Change the default soft keys on Polycom phone when provisioning the phone.

Current default soft keys at the bottom of the screen on VVX350 are new call, intercom, dnd, and page. Theses are useless for most users: New call: this button is asinine, there are already 4 ways to make a new call. 1) pick up the phone and dial ...
Guest over 2 years ago in Hardware 2 Under review

Provisioned Yealink conference phones

Yealink conference phones should automatic provisioned lines base on their phone features like https://www.ringcentral.com/office/voip-phone/yealink-cp925.html - 5 way conferencing https://www.ringcentral.com/office/voip-phone/yealink-cp965.html ...
RC Tester Account about 2 months ago in Hardware 0 New