Hardware

Our current set up on the desk phone allows us to call those employees set up our presence feature. There should be an option to change the settings so that instead of calling the user via one button press it instead intercoms that person.

NOT BEING ABLE TO COMMUNICATE WITH OTHER CALLS, FOR EXAMPLE WHEN I CALL SOME ONE.THEY CANNOT HEAR ME

Nearly all Yealink sip phones support auto provisioning, but RingCentral only supports a few of them with this feature. Please enable this feature for all current phones models, even the T3x series. Shouldn’t be complicated to implement, but a hug...

I have a VVX 450 phone with VVX EM 50, which allows me to have an additional 90 speed dials. I have been told the only way to enter those 90+ speed dials is through the VVX 450 hard-phone interface. Creating each contact on the hard phone using th...

It would be very helpful to be able to centrally manage firmware updates to devices vs having to update each one individually. Other tier-1 providers already perform firmware updates for devices without requiring it to be performed manually.

The method of using the mobile app and the desktop app in conjunction with the web login both worked, but the method is way too involved for the Users.

Please update Firmware Update to Yealink T42S phones to support WF50 WiFi Dongle. The WF40 WiFi dongle does not support the 5GHz wireless band. After reviewing with Yealink support directly, the V84 firmware and newer does support WF50 with the T4...

Please allow the company directory on VVX450 to show alternative numbers for staff. Currently it only shows their extensions even though we have inputted mobile numbers, alternative landlines etc for each staff member we have. Users are using prin...

Testing the Mitel 480G phone enrolled with RingCentral.With Mitel, the top bar on the home screen shows the user's extension. It does not with the RingCentral firmware. It is handy to see that at a glance.

We are having an issue where the wrong caller ID is displayed when we transfer calls. When you transfer a call, if you press the speed dial on your phone, it will display the user's extension for the person receiving the transfer instead of the ca...