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Hardware

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CISCO CP Series - Firmware Update 12.0 Above

There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to ...
Jorge Mico 6 months ago in Hardware 0 New

Enable non sip compatible phones

We have Mitel 5330 phones that we wanna use with Ring Central phone system. Apparently its not compatible since this is not a SIP enabled device. It would be beneficial to most of ring central customers to have the non sip compatible phones work w...
Iam Kristoff Coloma 6 months ago in Hardware 0 New

Call Queue Log In/Out programmable key on phones

Key Programming: Allow a user to have a log in/out key assigned onto phones for Call Queues. This could be log in/out "all" queues but would be beneficial if you could assign All, or specific queue per key. Many clients (medical office, schools) d...
Brett Spring 6 months ago in Hardware 0 New

Transfer live calls directly to the voicemail of a user extension using Mitel desk phone

We have a mitel desk phones where some live calls that we are receiving need to be transferred directly to the voicemail of a specific user extension. This feature will be a great help to us because the calls will not ring on the user extension if...
Iam Kristoff Coloma 6 months ago in Hardware 1 New

Re-arrrange Softkey of a Hotdesk Phone (Poly)

s pecifically - when users are logged in, I want the "Log Out" Softkey to be visible on their main page without having to click "More". As of right now, when NOT logged in - the Login softkey is visible on the main page but once a user logs in, th...
RYAN RAMAT 6 months ago in Hardware 0 New

Hotdesk Outbound Caller ID

Would like to change the outbound caller id when using a common area phones
Alfred Lamsen 6 months ago in Hardware 0 New

Turn Custom Rules on and off Via a Physical handset.

this would be useful because a lot of customers don't want to have to login to the web portal to do this. they want a button programmed on the handset that they can just push to turn on and off. Same goes for the RC PC App. if it can be done in th...
Webb Bros Admin 6 months ago in Hardware 0 New

Customized ringtone for Desk phone

Is sit possible to add a Customized ringtone for the Desk phone for a specific number dialed, queue, or IVR
Richard P 7 months ago in Hardware 1 New

polycom vvx 450 have the option to sort old and new saved voicemail messages

polycom vvx 450 have the option to sort old and new saved voicemail messages
company . 7 months ago in Hardware 0 New

Mitel Do Not Disturb presence

Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red ...
Kena Mann 7 months ago in Hardware 1 New