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Provide better support for ADA users with hearing impairments

Currently, there is little or no documentation on how hearing-impaired individuals can best use RingCentral. I reached out to support for advice on hearing aid compatible hardware or other solutions. I was provided links to external sites and hard...
Stephan McElroy 2 months ago in Hardware 0 New

Call Fwd button on physical phone

We want to hae the option to perform call fwd directly on the physical phones. Phone models Cisco 8851 and 6821 have no options to perfrom this basic task.
Nestor Guzman Monroy over 1 year ago in Hardware 0 Under review

Add the ability to use "Presence" option on to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we wo...
Ryan Dunlap 1112 about 1 year ago in Hardware 0 Under review

Update Cisco 191 ATA Setup

We need the system to have a working setup to get the Cisco 191 ATA working and have it added to the system so we can add and use it as a replacement.
Kenneth Tarosa 2 months ago in Hardware 0 New

Caller ID should match physical devices and apps

When calls are transferred, only the caller ID of the transferring party shows in the recent call list of the physical device of a user (Polycom vvx250) in this case. The computer and mobile apps show the calling party outside the organization. Th...
Justin Davidson 12 months ago in Hardware 0 Under review

Ability to add Company Logo in Desk phones

We need our deskphones to display our company logo for business purposes.
Michael Carbonel about 2 years ago in Hardware 2 Under review

Notification like a beep or ring on desk phone when there is call parked

I wanted to have my users that is included on the Park Call Group to have a notification like ring or beep on the deskphone when there is a parked call My users have a dual monitor setup and its not easy to check on the desk phone if there is a ca...
Iam Kristoff Coloma 3 months ago in Hardware 0 New

Page Buton on Polycom Phones: Direct to the Paging Extension

Since my company only has 1 paging extension/device, it would be best to bypass the paging announcement and set the paging button on my polycom vvx 350 phone set to the extension number of the paging device.
Jordan Cooper 8 months ago in Hardware 0 Under review

Differentiating ring for transferred calls

We have over 20 Ringcentral instances for nursing homes where the employees are used to having an audible difference between calls comiing into the main call group and transferred calls. Upon upgrading them to RingCentral they are missing that fea...
Jane Packard over 1 year ago in Hardware 0 Under review

Set up an IP Phone for RingCentral Rooms for RCV (RingCentral Video)

An IP phone can be configured to work with RingCentral Meetings Rooms according to this link. But no so such option appears to be available for those of us who have chosen (or forced...
Darryl McFarlane over 2 years ago in Hardware 0 Under review