Hardware

On other systems, I have had the ability to configure physical devices en masse and push configuration changes. This could be performed either via a phone template option, or options under user templates. Three specific use cases could be missed c...

It would be very helpful to be able to centrally manage firmware updates to devices vs having to update each one individually. Other tier-1 providers already perform firmware updates for devices without requiring it to be performed manually.

I have a desk phone at the office and a desk phone at home. Currently the only way to swap the phones out is to log into the admin portal. I would like to be able to swap the phone on the actually desk phone.

We can only add users to presence/line keys on phones. I want to add Queues as well, so agents can call the entire other department rather than having to know the specific users that are available.

We have over 20 Ringcentral instances for nursing homes where the employees are used to having an audible difference between calls comiing into the main call group and transferred calls. Upon upgrading them to RingCentral they are missing that fea...

It would be better if RingCentral has a way for the customer to tests their devices into the system to confirmed if it will work or not prior to the signup.

The end user is having problems with the call failing because they do not dial fast enough. We attempted manual provisioning but, this will take too long in the future if we make any changes. Because we will have to touch every phone, every time.

My company has about 2,500 Polycom VVX 601 phones, all equipped with a Polycom video camera for P2P video calls. Polycom is no longer making the VVX series phones, so we're unable to get new phones for new employees, or replacements for broken pho...

This would benefit not only the company but the person administering the phones. On a Cisco phone (88XX) there currently are two address books, a system address book which is not functional and a personal address book which is unique to each phone...

Coming over from Mitel and having the ability to see which voicemails are which on a screen would be very helpful to my users. Mitel had Visual Voicemail where I could see who the message was from and select that message instead of checking them all.