Hardware

Coming over from Mitel and having the ability to see which voicemails are which on a screen would be very helpful to my users. Mitel had Visual Voicemail where I could see who the message was from and select that message instead of checking them all.

so one can see the time and date and phone is charged

It would be great to have the ability to view a map of all call routing for a company in a GUI and be able to download it to an excel document to help manage call routing more efficiently.

When setting up hundreds of users with teams direct routing it you can upload the details to https://admin.cloudpbx.ringcentral.com/ but there's no way to automate the downloading/setup process on https://service.ringcentral.com/

You can program a page button but it will not work correctly.

Add the ability to flip a call that originates on Desk phone to the RC app on my mobile device so we can continue the call if we need to leave the office. Support advises that currently flip is one-way, from Mobile to Desk phone, but doesn't work ...

Would like to add Cisco 562 Wireless headset with standard base (Model: CP-HS-WL-562-S-US) as Recommended Headsets for RingCentral | Following KB article 10180 for the List of Recommended Headsets for RingCentral Deskphones

You should be able to forward a call directly to Voicemail using a polycom VVX phone without having to change your forward type to blind. Is there a way to add a forward to VM button on the screen?

Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. https://www.yealink.com/product/headset-wh63 Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yeal...

It doesn't matter how many names are in the presence, list. The second screen on the expansion module is Blank. Reopened case https://support.ringcentral.com/s/case-detail?Id=5002H00001Hp8DQQAZ