Customer Ideas Portal

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It would be useful if users could select a dark theme to view their call queues.

why isnt there any reports to show the length of time when people are unavailable. Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can y...

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...

Most business need analytics for a year. It is disappointing that RingCentral does not allow us to do this. We are expected to keep the spreadsheets and prepare the analysis ourselves

This would help me to help our reps manage their time by giving them a nudge if they spend too much time off of the phone in between calls which will overall result in more revenue and income to the rep.

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

We normally face the issue that the Live Report is not showing what it is actually happening. Needs to have a more powerfull tool there. 90% of the time is not working for us.

The performance reports shows this information, however this information should also be live for management responsible for monitoring call queue and performance of agents. Performance reports shows the number of refused calls however not the time...