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Customer Ideas Portal

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Allow Co-Host to manage Breakout Rooms

Please Allow Co-Host to manage Breakout Rooms and see who is in them and be able to assist moving participants around.
Teresa Habeck over 1 year ago in RingCentral Meetings & Webinar / RingCentral Video 0 Future consideration

Edit Completed Evaluation

My team completes Call Monitoring and its extremely hard to do Call Monitoring in Contact center as you are not able to make an update to a scored evaluation once saved. There is no way to update if a rebuttal is received nor can we do internal QA...
Guest almost 2 years ago in RingCentral Contact Center 0 Future consideration

QM - Evaluation Notifications – Need Via Email

When a user submits an evaluation, only the person who was evaluated receives a notification, and it’s via the system, but not via email. I’d like to request that the system email the user an email notification that a new evaluation is ready to re...
Jennifer Lewis almost 2 years ago in RingCentral Contact Center 1 Future consideration

Caller ID name for outgoing text message

looking for out going caller ID name feature for text message. that is not currently available. Please add this feature.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Add an Ignore button so calls can be forwarded while on the Mobile App.

The calls currently ring over any calls I am on and I can't make it stop if I want my customers to be forwarded. I can only select send to voicemail.
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Add numbers from tables/excel to mass text,

I have phone numbers in tables/excel and I need to send text messages easely, not copy pasting each other to your app also if we can send it to more that 100 recipients.
Guest about 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Enable file location selection when downloading in the Glip section of the RC App

When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral ...
Guest about 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Toll-free MMS Enabling

User would like to be able to utilize their Toll-free number especially in received MMS. However at the moment it is not yet supported.
Guest about 2 years ago in RingCentral Web/Desktop App 4 Future consideration

why isnt there any reports to show the length of time when people are unavailable

why isnt there any reports to show the length of time when people are unavailable. Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can y...
Gary Blease 6 months ago in RingCentral Analytics 1 Future consideration

IVR Reporting on options

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.
Zoe Ratchford over 1 year ago in RingCentral Analytics 2 Future consideration