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Guest about 3 years ago in RingCentral Web/Desktop App 3 Future consideration

Please include the "Interpreter" feature that ZOOM has.

No description provided
Guest about 3 years ago in RingCentral Meetings & Webinar 0 Future consideration

Dark Theme Please

It would be useful if users could select a dark theme to view their call queues.
Guest 10 months ago in RingCentral Analytics 0 Future consideration

why isnt there any reports to show the length of time when people are unavailable

why isnt there any reports to show the length of time when people are unavailable. Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can y...
Gary Blease over 1 year ago in RingCentral Analytics 1 Future consideration

Make company extensions available for the Custom Rules caller ID settings.

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...
Brita Rust over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Allow user to pull analytics for the year

Most business need analytics for a year. It is disappointing that RingCentral does not allow us to do this. We are expected to keep the spreadsheets and prepare the analysis ourselves
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Show how long a rep is off of the phone in between calls on a monitoring screen

This would help me to help our reps manage their time by giving them a nudge if they spend too much time off of the phone in between calls which will overall result in more revenue and income to the rep.
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

bring call queue management into the app

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
Paul Viellieux about 2 years ago in RingCentral Web/Desktop App 3 Future consideration

Live Report to be actually live.

We normally face the issue that the Live Report is not showing what it is actually happening. Needs to have a more powerfull tool there. 90% of the time is not working for us.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

On live reports please add the count of Refused calls to each agent, currently we can only track it on performance reports. It would be helpful to track this information live and the time of the refused call and ability to track if agent was already on another call causing the refused call.

The performance reports shows this information, however this information should also be live for management responsible for monitoring call queue and performance of agents. Performance reports shows the number of refused calls however not the time...
Guest about 2 years ago in RingCentral Analytics 0 Future consideration