Customer Ideas Portal

The customer wanted to have an option in the RingCentral app to directly tag telemarketers as Spam instead of blocking the number.

configure the web app for telephone calls only

Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a cal...

Can you please find a way to be able to tell which calls were missed in a que and which calls were missed to that direct number. Que calls get answered by other members but when missed calls come in to direct numbers we need to be aware so that th...

an we put a button on our website or email that will allow a customer to text us like the ringme feature works

It would be a much better user experience if RingCentral had the capability to automatically add Live Report License when user is added to Dashboard and in turn automatically remove Live Report when they are removed from a Dashboard.This whole thi...

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.

I would like to see an option similar to the outbound fax line option in outbound caller id for texting. Currently we set the default outbound caller id for our users to be the main company number, but then if someone uses the text option, it goes...

HR departments have a need to access voicemail boxes when users are on vacation or leave without actually knowing the users pin or password. Sharing credentials for multiple mailboxes is not practical.

Poly supports pagination on their VVX 250 & VVX 350 models, which allows the activation of presence button pages. This would support a few pages of presence soft buttons without the need for an expansion module. While pagination can be activat...