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Option in the RingCentral Application to tag a telemarketer texts or calls as Spam.

The customer wanted to have an option in the RingCentral app to directly tag telemarketers as Spam instead of blocking the number.
Rose Smith 17 days ago in RingCentral Mobile App 0 New

configure the web app for telephone calls only

configure the web app for telephone calls only
Rinny Dela Cruz 17 days ago in RingCentral Web/Desktop App 0 New

Avoid pressing 1 when a que call is forwarded to a mobile number

Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a cal...
Danae Whetten 17 days ago in RingCentral Phone 1 New

Ability to identify missed calls to the direct number only when in a que

Can you please find a way to be able to tell which calls were missed in a que and which calls were missed to that direct number. Que calls get answered by other members but when missed calls come in to direct numbers we need to be aware so that th...
Danae Whetten 17 days ago in RingCentral Phone 0 New

TextMe Feature

an we put a button on our website or email that will allow a customer to text us like the ringme feature works
Jesryl Dave Nagua 17 days ago in Developer Platform and APIs 0 New

Automatically Add/ Remove Live Report Licenses

It would be a much better user experience if RingCentral had the capability to automatically add Live Report License when user is added to Dashboard and in turn automatically remove Live Report when they are removed from a Dashboard.This whole thi...
Alex Diaz 17 days ago in RingCentral Admin Portal 0 New

Report to see when someone is logging in/out of the call queue

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.
Gail Glockengieser 17 days ago in RingCentral Analytics 0 New

Allow Caller Id Feature for Text Messages to be DID

I would like to see an option similar to the outbound fax line option in outbound caller id for texting. Currently we set the default outbound caller id for our users to be the main company number, but then if someone uses the text option, it goes...
Julie Williams 17 days ago in RingCentral Phone 0 New

Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd

HR departments have a need to access voicemail boxes when users are on vacation or leave without actually knowing the users pin or password. Sharing credentials for multiple mailboxes is not practical.
IT Office 17 days ago in RingCentral Phone 0 New

Add support for Polycom phone pagination feature

Poly supports pagination on their VVX 250 & VVX 350 models, which allows the activation of presence button pages. This would support a few pages of presence soft buttons without the need for an expansion module. While pagination can be activat...
Jeff Clement 18 days ago in RingCentral Phone 0 New