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Customer Ideas Portal

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Ability to Stop Recording on RingCentral App

A button to stop the recording is currently available on the delisted RingCentral Phone app. This feature should also be available on the unified new RingCentral app as this is beneficial for callers that request to mask or stop the recording duri...
Jorge Mico 16 days ago in RingCentral Web/Desktop App 0 New

Uploaded Fax Custom Cover Sheet should be able to edit the note section using the RingCentral desktop app.

It is more easier and efficient if the RingCentral desktop app. allows editing the notes section on the uploaded custom cover sheet for fax inside the application itself, instead of editing it outside the app. Then, reupload it again on the app.
Joms Knight 16 days ago in RingCentral Web/Desktop App 0 New

Reactions to text messages (ex: thumbs up)

You should definitely have this option. Sometimes a quick thumbs up or an emoji is the fastest and best way to answer a text.
Patrice Garcia 16 days ago in RingCentral Phone 0 New

Increase the size of the reply box for an email

The response area for reply to an email can be expanded, but it is still extremely small. Also when you click the expand button it minimizes when you click out of the box. It needs to be a lot bigger.
Sarah Miller 16 days ago in RingCentral Contact Center 0 New

Which is the product idea site? Here or

On the help page for the both the mobile and desktop app, if you scroll down there's a "Suggest Feature" link that leads to Where are we supposed to post feature requests? There or here?
Chris Rosa 16 days ago in RingCentral Web/Desktop App 0 New

Share Extension for macOS Finder

Hi there. It would be very handy if RingCentral were available in the macOS share sheet (dev info here). RC is in the iOS and ipadOS share sheets, but forgotten for macOS it seems.
Chris Rosa 16 days ago in RingCentral Web/Desktop App 0 New

Log recorded calls in Hubspot.

Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.
Aya Vince Cruz 16 days ago in RingCentral Integrations 0 New

Display the incoming Caller ID, when already on engaged on the phone!!!

How in the (digital) world is oit not possible to see the caller ID of an incoming call, when already engaged on the phone. We could see that with our old analog Panasonic phones from the 80's, and I'm told out that RingCentral does not offer that...
Laurent Cunin 16 days ago in RingCentral Phone 0 New

Personalize User Status in RingCentral for Microsoft Teams

It would be a great idea if we could personalize the user status when on a call using RingCentral for Microsoft Teams. At the moment when the user is on a call, it is showing "Busy" and it would be great if we could change it to "On a Call"
Mark Joaquin Marcelo 16 days ago in RingCentral Integrations 0 New

Emergency Services dialling for Mobile Devices in Healthcare without SIM Cards

In a healthcare situation tablets are often used as eCare devices and often do not have the capability to support SIM cards, or eSIMs. They are not mobile devices in the true sense of the word and do not leave a site or campus, although they often...
Andrew Foden 16 days ago in RingCentral Mobile App 0 New