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Customer Ideas Portal

Showing 4758

Ability to see how many times a desk phone goes offline.

Wanted to have an option in the reports on how many times a desk phone goes offline.
Lynce Andres 4 months ago in RingCentral Phone 1 Under review

Deskphone to make and receive internal call but block external calls

Wants a phones that won't have capability to call out external numbers. It should only be able to call internally like other exts. Not externally
Jennifer De Guzman 4 months ago in RingCentral Phone 0 Under review

needs a feature in online account will have a feature to show users that are on DND.

needs a feature in online account will have a feature to show users that are on DND.
my call queue 4 months ago in RingCentral Admin Portal 0 Under review

Allow patients to select option to continue communication in text

In Ringrx I could have the patient select a numbe, eg 2, to continue via text. They would get a text message and could continue to communicate with us. Seems like a basic feature and dissappointed I paid for a year and can't access that feature. I...
Scott Williams 4 months ago in RingCentral Phone 0 Under review

Poly E550 Expansion Module Limitiations

I have a bunch of Poly E550 phones I bought from Ring Central and I purchased the Poly Expansion module as well. Unfortnately, the expansion module doesn't really work because you can only add up to 48 total lines through Ring Central, although th...
The Doan Law Firm 4 months ago in Hardware 0 Under review

add Agencyzoom as an intehrated app

add agencyzoom as an integrated app.
Aissa Chanel Triassi 4 months ago in RingCentral Integrations 0 Under review

Ability to see CQ's and IVR's attached CQ's - in reverse

Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR...
Torey Bennett 4 months ago in RingCentral Admin Portal 0 Under review

Add functionality for other headsets

My company uses a wide variety of headsets, some USB, some Bluetooth. Each headset has various buttons for volume control, answer/hang-up, etc. Why don't these work with the Ring Central app? Why do Only Plantronics and Jabra headsets work? Every ...
Gaege Rivera - 1603 4 months ago in RingCentral Web/Desktop App 0 Under review

Auto transfer completed calls to an external number. ie survey number

This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.
Gabe Juarez 4 months ago in Developer Platform and APIs 0 Under review

Add ability to migrate account from single-level to multi-level IVR without losing account configuration

Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be v...
Robert Brenner 4 months ago in RingCentral Admin Portal 0 Under review