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to be able to attach attachment thru google drive in the fax services

to be able to attach attachment thru google drive in the fax services When we send fax out , we would like to use google drive or dropbox to pull out attachment and sent out by fax
ANGELA A 3 months ago in RingCentral Admin Portal 1 Under review

Performance Reports - Call Queues Abandoned Calls

It gives you a count on the call queues side. But when you switch it to the user's the number doesn't match. It becomes a total count of the user extension all together. It will benefit to keep it separate as it pertains those abandoned call happe...
Henry Stohner 3 months ago in RingCentral Admin Portal 0 Under review

Create a new user field to represent geographical location ("Country" or "Region")

PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit. SUGG...
Shafeeq Sadiq 3 months ago in RingCentral Phone 0 Under review

Call Handling for Intercom

Right now, there is only one method of call handling, which works fine for incoming calls. We need to have a separate call handling feature for intercom calls. Right now, if the person you are calling is on the line or unavailable it would go back...
Kim Newberry 3 months ago in RingCentral Phone 0 Under review

Need to answer and hold other calls without disconnecting current caller.

I have a call-in talk show. Every time I'm "on a call" and other callers ring in, when I click (ANSWER AND HOLD) it puts the "active" caller on hold rather than the new callers. This is a big problem on my side. Please help!
William Hall 3 months ago in RingCentral Web/Desktop App 1 Under review

Auto Response for Disable SMS

Hi Team Please include a auto response for SMS disable that the SMS is not working for faield for clients SMS
company . 3 months ago in RingCentral Web/Desktop App 0 Under review

Status time on MVP

We would like to have view how long someone's status for example away for 10 minutes. It would be nice for managers and supervises. This is for users that are not in MaxAgent. This is preventing us from moving to MS Teams.
Tony DaSilva 3 months ago in RingCentral Video 0 Under review

Adjust parameters on what is considered an Abandoned Call

Be able to adjust the Abandoned call conditions to more properly reflect what our company considers an abandoned call. For example, if a client calls in and hangs up, that doesn't not count as abandoned. Another would be based on time, like a clie...
Tyler Hungness 3 months ago in RingCentral Analytics 0 Under review

Call Data on Manually Rejected Calls

It would be useful to see that data on how many calls users manually reject an inbound queue call. This will help provide us insight on who is purposely ignoring calls and provide coaching's.
Tyler Hungness 3 months ago in RingCentral Analytics 0 Under review

Regard the pick-up of any parked call as 'Inbound' for call recording purposes

("calls are recorded and monitored " can be introduced at the start of the hold music so that every parked call gets this message) It is a big issue for us if calls grabbed from a park location are not being recorded (despite being an inbound call...
James Fish 3 months ago in RingCentral Phone 0 Under review