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SMS: Scheduled SMS to be sent

I'd like to be able to schedule SMS/text messages in the future. Is there a way to do this in RC Desktop or via Office 365 or Google or a smartphone?
about 3 years ago in RingCentral Phone 23 Planned

Call Queues: allow mixture of call handling (simultaneously and in fixed order)

In a particular extensions call forwarding section (home, mobile, office), you can set the phones to ring simultaneous or in a fixed order. You also have the ability to group certain numbers such that home + cell ring simultaneous for 4 rings, and...
about 3 years ago in RingCentral Phone 6 Future consideration

Annotation Tools

We use Ring Central to train remotely and when we had Ring Central Meetings, the annotation tools were extremely helpful for participant learning and engagement and now with Ring Central Video, there is only one choice for annotating on the screen...
Michelle Sandoval 4 months ago in RingCentral Video 1 Under review

Ability to assign dedicated fax number to multiple users

It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
Ralph Reyes 3 months ago in RingCentral Admin Portal 0 New

Support for Presenter Overlay (macOS Sonoma)

macOS Sonoma just released today, and it has a new feature called Presenter Overlay, which is already supported by Zoom. Essentially you can place your live talkinghead on top of whatever you're sharing.
Chris Rosa 6 days ago in RingCentral Meetings & Webinar 0 New

Mac app status bar indicator when on call

When on a call in Mac app, it would be useful to have an icon in the status bar at the top showing in call. So if other party hangs up, I would want to know that the call has ended. This is useful when multi-tasking and the RingCentral app is not ...
Jacob Gur 6 days ago in RingCentral Web/Desktop App 0 New

We could use a report to show an audit trail of when users receive and send SMS text messages

If we ask an employee to send a text message to one of our contractors, then if we need to follow-up with them, we can check to make sure they've actually been getting that taken care of.
Kaitlyn Brown 6 days ago in RingCentral Analytics 0 New

Add option to set a time limit to automatically rejoin call queue after # minutes.

We have users that remove themselves from the call queue when they go on break, but then forget to put themselves back in. Even if we could select the time limit that they can take themselves out of queue, so that they would automatically go back ...
Jim Gordon 6 days ago in RingCentral Web/Desktop App 0 New

New Limited Extension: Ability to Select Inventory Phone Number

Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.
Jorge Mico 6 days ago in RingCentral Admin Portal 0 New

Sync contacts into Outlook via a sub-folder in RingCentral desktop app

Sync contacts into Outlook via a sub-folder in RingCentral desktop app
Rinny Dela Cruz 6 days ago in RingCentral Web/Desktop App 0 New