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Customer Ideas Portal

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Pipedrive-Text from Mac app

When clicking on the RC SMS button in Pipedrive, allow for texting from the Mac app instead of the chrome widget. Currently, this is possible for a phone call, but not for SMS
Christian Ayala 2 months ago in RingCentral Integrations 1 Future consideration

Lightspeed webstore integration to Ring Central Looking to see how to add Lightspeed store as a part integrating SMS, Email.
Greg Hoffman 4 months ago in Developer Platform and APIs 1 Future consideration

RC integrate with IVR (Integrated Voice Response) systems for Pharmacy’s?

My current customer is looking to integrate their phone solution with voice response. The need is for questionnaires and prescription refill.
Greg Hoffman 4 months ago in Developer Platform and APIs 1 Future consideration

Allow personalized ringtones for mobile phone

Can you please make it possible to choose personal ringtone for calls on the mobile app? The options you have are bad and not one even sounds like a telephone. This is a simple feature available on pretty much every other app. I want to be able to...
Guest almost 3 years ago in  1 Future consideration

Add Acuity Integration with RingCentral Meetings

We would like to integrate Acuity scheduling with RingCentral meetings. We have the following request from one of our staff below" "In Acuity (, there is a section on the left nav for Integrations. It is currently integrated w...
Bill Drexler over 2 years ago in RingCentral Integrations 5 Future consideration

QM – Evaluation Notifications – More Than One User

When a user submits an evaluation, only the person being evaluated receives the notification via the QM Tool that a new evaluation is ready to review. We should be able to choose additional people to receive a notification, like the agent's superv...
Jennifer Lewis over 2 years ago in RingCentral Contact Center 2 Future consideration

Allow setting the Company Fax/SMS Recipient to a call queue

We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR ...
Justin Davidson almost 2 years ago in RingCentral Admin Portal 1 Future consideration

Display our company logo alongside Caller ID to outgoing call recipients

This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Add auto answer in the Ring Central unified app

This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls
Guest over 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Automatically print fax from RC Unified App.

I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.
Joshua Lambert almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration