Customer Ideas Portal

please add integration with Go HighLevel

I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.

Please Allow Co-Host to manage Breakout Rooms and see who is in them and be able to assist moving participants around.

Give us the option to disable the beep when paging.

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.

This could be in the Live Reports or the App.

When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different...

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

Please include the % Abandon calls as a metric available for Live Dashboards as this is more effective in providing an insight into performance quickly rather than simply the number of abandoned calls. Thanks.

It would be great to be able to have the ability to have the system generate new schedules for one or just selected team members versus having to generate it for the entire scheduling unit each time. This flexibility would be beneficial in instanc...