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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 592

Full Agent Login Time Reporting Capabilities

My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how ...
Guest about 3 years ago in RingCentral Analytics 1 Future consideration

Integrate local Mac Contacts within the app (like RingCentral Phone does)

This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would al...
Brad Ummer over 2 years ago in RingCentral Web/Desktop App 5 Future consideration

Live Report to be actually live.

We normally face the issue that the Live Report is not showing what it is actually happening. Needs to have a more powerfull tool there. 90% of the time is not working for us.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

IVR Reporting on options

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.
Zoe Ratchford almost 3 years ago in RingCentral Analytics 2 Future consideration

Allow Ring My Phone to be turned on/off by user with presence monitoring

Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the statu...
Jason Kirkpatrick over 3 years ago in RingCentral Phone 2 Future consideration

bring call queue management into the app

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
Paul Viellieux over 2 years ago in RingCentral Web/Desktop App 4 Future consideration

Forward voice mail message option

All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward ...
Tracey Lulek over 3 years ago in RingCentral Web/Desktop App 1 Future consideration

See entire class while sharing screen!

When you are sharing your screen with a classroom of students as a host, the gallery view of your students turns into a strip of about 4-5 only. There is no way to see the rest of the class until you stop sharing. In a classroom setting, this proh...
Guest about 3 years ago in RingCentral Meetings & Webinar 2 Future consideration

Add auto answer in the Ring Central unified app

This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls
Guest over 3 years ago in RingCentral Web/Desktop App 2 Future consideration

Ability to forward texts to multiple extensions/numbers

With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on...
GM Jason Winchester over 3 years ago in RingCentral Web/Desktop App 0 Future consideration