Skip to Main Content

Customer Ideas Portal

Showing 3279

Add an option to the RingCentral app that allows you to open the app minimized.

Pretty straight forward and I can't believe that you didn't think of this idea already. You DO have an option to start the app on Windows startup, but it would be really nice if the app also started MINIMIZED.
Leo Cira about 1 month ago in RingCentral Web/Desktop App 0 Under review

Park/Assigned Lines on Cordless Phones

We would like to have the ability to access private park lines from a cordless phone (eg, Yealkink W360). The phone iself has a "park" feature built in and also has ability to assign multiple lines, but I'm not able to make these work with our ass...
Elyse Watts about 2 months ago in RingCentral Phone 0 Under review

When forwarding a call, show caller ID of original caller, not person who forwarded the call

When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of th...
Edward Scott 3 months ago in RingCentral Phone 1 Under review

RingCentral Meetings - global setting to allow guests to join before host

We would like to request a feature to have the option to enable and set globally via RingCentral Service User portal for Ring Central Meetings for "Allow guest to join before host". This would make it simpler to control and would not require to se...
about 2 years ago in RingCentral Meetings & Webinar 1 Under review

Presence on deskphones should only show user on first 2 lines, not every line

Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users n...
Richard Kearney 8 months ago in Hardware 3 Under review

Conference Calls: Provide ability to create custom conference call greetings.

There is no option to create a customized greeting for my conference calls. This is unacceptable.
about 2 years ago in RingCentral Phone 0 Under review

Please add an optional setting to automatically forward all calls when on a call or video.

When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can c...
Brita Rust over 1 year ago in RingCentral Web/Desktop App 0 Under review

Put the status icon back on the right or give us the option to move it

I had a script that controlled a lamp to let others know when I'm on a call based on the position of the status icon. We didn't upgrade our RingCentral app and now it has been moved with no heads up. That's not cool.
Greg Widener Ext 1171 about 1 month ago in RingCentral Web/Desktop App 0 Under review

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez 2 months ago in RingCentral Admin Portal 0 Under review

Ability to turn off the ringer sound of the RingCentral extension in Google Chrome

We have some user complains about the ringer notification sound from RC extension in google chrome. RingCentral support suggested to choose "OFF" as the RC ringtone in RC desktop app or from web interface. Despite that we hear classic phone ring s...
Sayed Kazemi 4 months ago in RingCentral Web/Desktop App 2 Under review