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Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop...
Brandi Bonnet over 1 year ago in RingCentral Admin Portal 7 Under review

Ability to **respond** to short code SMS messages.

I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!
Eugene's Phone about 1 year ago in RingCentral Mobile App 11 Under review

Reinstate Copy / Duplicate team

In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project land...
Louise Baker x1003 over 1 year ago in RingCentral Web/Desktop App 5 Future consideration

Text Templates

Be able to set up text templates for recurring texts used by team members
Bob Coons almost 2 years ago in RingCentral Web/Desktop App 14 Planned

Report showing DND status

We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.
Karl Pashalidis about 1 year ago in RingCentral Analytics 7 Future consideration

Sync RC status with Microsoft Office (Teams/Outlook)

We use our Teams status when we are in calls and meetings. We set it to let our team know we are away from our desk on lunch or breaks. Using RC, when a team member wants to transfer a call, it is not practical for them to check Teams first every ...
Lauren Fisher almost 2 years ago in RingCentral Integrations 6 Future consideration

Set Users Status on their behalf

It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.
Zoe Ratchford about 2 years ago in RingCentral Phone 7 Under review

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 4 months ago in RingCentral Web/Desktop App 2 Under review

Automatic Recording on RCV

There is currently no option to automatically record a meeting for Ringcentral Video unlike its latter, Ringcentral Meetings.
Guest over 1 year ago in RingCentral Video 11 Future consideration

Ability for agent to stay on the line after transferring to an external number.

We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC...
Kara Locke almost 2 years ago in RingCentral Phone 2 Under review