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Forward Call Queue to another Call Queue

Only option right now is to forward to a user from what I can tell.
Alicia Gates about 3 years ago in RingCentral Phone 2 Implemented

Allow the operator extention to be call queue

I need all of my business lines to ring as the operator because I am not always available but I also need to be able to text from my main company number. The message needs to play when a customer calls my company so removing the option to press 0 ...
Guest about 3 years ago in RingCentral Web/Desktop App 1 Implemented

Filter non-business hours out of RingCentral Analytics Portal reports

It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.
Guest about 3 years ago in RingCentral Analytics 6 Implemented

It should be possible to selected or deselect individually Days in the analysis

Hello everyone, we currently have the problem that we get wrong information in the average analysis because holidays, sick days, saturdays and sundays are calculated. It should be possible to select or deselect the individual days. It is possible ...
Guest over 2 years ago in RingCentral Analytics 1 Implemented

Option to turn off Active Speaker Expansion in Gallery View of RC Video Meeting

In gallery view the active user's window slightly expands and zooms in and out as people converse. This is visually distracting, especially during conversations with multiple people. I suggest having the option for users to turn this feature off. ...
Guest over 2 years ago in RingCentral Video 3 Implemented

Export Message History

Save the already sent and received instant messages with team members over the past several months?
Guest almost 3 years ago in RingCentral Web/Desktop App 1 Implemented

Decrease steps to Open Web case after portal Update

I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to ...
Jace Jones almost 3 years ago in RingCentral Admin Portal 2 Implemented

Select individual days for scheduled reports

I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!
Cameron Hellmuth 8 months ago in RingCentral Analytics 2 Implemented

Analytics for Call Queue Manager

as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.
Jenny Remolacio almost 2 years ago in RingCentral Analytics 1 Implemented

More Personalized Experience + Keyboard Shortcuts in the RingCentral App

You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
Guest over 2 years ago in RingCentral Web/Desktop App 4 Implemented