All ideas

For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.

On the performance report it would be helpful to have the VM/Missed separated from the Missed calls. Currently we are going through the call log manually to separate them out. We have to keep track of how many calls ring through and make it to voi...

This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.

I've been a Ring Central customer for many years. Recently I was forced to download the new RC app because the old app is discontinued. The new app is missing this feature ... When I receive a phone call on one of my business numbers (there are se...

Add the ability to pull an Outbound Overview Report from Engage Voice with a breakdown by hour. Currently, this report can be pulled with a start/end time equaling 1 hour, however there is not a report showing an overview broken down by the hour.

Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call

we send code snippets via Ring Central messaging and used to have the ability to maintain formatting and spacing by adding[code] to the message. We would like that functionality back and included in messaging formating

Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.

Dear Support Team, If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below? - Current Korean text : "최근 연락처" - To-Be Korean text : "최근 통화" Thank you very much, -Ke...

I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicema...