Skip to Main Content

All ideas

Showing 312

Quantify Number of Connected Calls (From Call Logs)

Call Logs are great that show what calls were connected, but we need to be able to report on it with quantifiable numbers.Example: 10 outgoing calls, 5 connected, 50% connect rate
Guest almost 2 years ago in RingCentral Analytics 1 Already exists

Performance Report

Weekly auto reports delivered on Monday are awesome! However, it is behind one week. Example: I got on Monday Feb. 7th the report for week of January 24th - January 30th and not the report for Monday 31st - Feb. 6th.
Guest almost 2 years ago in RingCentral Analytics 1 Already exists

Teams in Contact Center

Have the ability to see Team that I created or a member of. Often enough, you start a Team, but then Close it to reduce the number of teams in view. If a team has been closed, I do not want to start another Team if I had already created one.
Denise Naeck almost 2 years ago in RingCentral Contact Center 2 Already exists

Be Able to Block Specific SMS Text Messages from a Specific Number

One of our customers is saying she is receiving graphic texts from a specific number (404) 438-6695 and she wants to block them from texting her.
Kayden Andrus almost 2 years ago in RingCentral Phone 2 Already exists

Integrate RingCentral app with Call Center Phone status

Our Call Center employees are receiving calls on their RingCentral App while on the phone via Call Center MaxAgent. It would be helpful for the RingCentral app to recognize when their line is busy so they don't receive the phone call pop-up from R...
Kimberly Shingle almost 2 years ago in RingCentral Contact Center 2 Already exists

Need a whisper tone before each call to notify the agent of the skill it is coming in on.

This will allow the agent to greet the customer based on the line of business the the customer is calling in on.
Timothy Larsen almost 2 years ago in RingCentral Contact Center 4 Already exists

Ring tones while connecting queue calls

The system should (or have the ability to choose the option) for the caller to hear ringing while connecting to an agent. For example, when they press the option for their queue, and it is ringing to an agent, the caller will hear ring tones inste...
Chase Owens almost 2 years ago in RingCentral Phone 1 Already exists

Call Recording that continues after Transfer

It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!
Joshua Richardson almost 2 years ago in RingCentral Phone 1 Already exists

Configure Notifications for Received Text Messages, to be user specific, or to exclude numbers.

We would love to be able to configure Notifications for Received Text Messages, to not send notifications for specific numbers.As there are a few numbers that we SMS all the time. (My team members), and I do not need notifications for them.
Yitzi Rokeach almost 2 years ago in RingCentral Phone 0 Already exists

Deactivate fax

Have an option to deactivate fax for users account
John Lachica almost 2 years ago in RingCentral Admin Portal 4 Already exists