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Customer Ideas Portal

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QM - Evaluation Notifications – Need Via Email

When a user submits an evaluation, only the person who was evaluated receives a notification, and it’s via the system, but not via email. I’d like to request that the system email the user an email notification that a new evaluation is ready to re...
Jennifer Lewis over 2 years ago in RingCentral Contact Center 1 Future consideration

Caller ID name for outgoing text message

looking for out going caller ID name feature for text message. that is not currently available. Please add this feature.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Add an Ignore button so calls can be forwarded while on the Mobile App.

The calls currently ring over any calls I am on and I can't make it stop if I want my customers to be forwarded. I can only select send to voicemail.
Guest over 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Toll-free MMS Enabling

User would like to be able to utilize their Toll-free number especially in received MMS. However at the moment it is not yet supported.
Guest over 2 years ago in RingCentral Web/Desktop App 4 Future consideration

Call progress diagnostics (tracking log of caller keypresses)

Our prior system (8x8) had a wonderful diagnostic tool whereby any inbound call could be tracked in a timeline showing every keypress the caller made, along with durations between keypresses and duration of whatever state they were in (for example...
Doug Stubenbordt 10 months ago in RingCentral Analytics 1 Future consideration

Ability to add another user in ongoing RingCentral Video call

Sometimes we want to add another user in the ongoing call. A feature to enter the user name (RC id) and directly add that person can be very helpful.
Guest about 2 years ago in RingCentral Video 5 Future consideration

RC App Faxing - need ability to add info in To, Company and Phone fields

When sending a fax through the RC app there is only an option for the sender's fax number, cover page, note and attachment. There isn't an option for the recipient's To, Company and Phone. If you want to add this info you need to add it to the Not...
Nina Congdon over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Recordings - Please record in Stereo instead of Mono

We need the recordings to be in Stereo instead of Mono.
Jason Thompson over 2 years ago in RingCentral Meetings & Webinar 2 Future consideration

Add User Caller ID option: ability to select User's Name as a Caller ID

Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#
Guest over 2 years ago in RingCentral Phone 0 Future consideration

The Ability to Use the Prompts Library on Extensions (not just IVRs)

If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library...
Cassandra Champney over 2 years ago in RingCentral Phone 0 Future consideration