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Customer Ideas Portal

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Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.

Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the u...
Jerry Be 9 months ago in RingCentral Admin Portal 1 Under review

Please add the ability to turn off the user added initial email every time you add a user.

When we add a user with extension, the user automatically gets an email notification that the device has been added and gets the SIP information via that same email. Is there a way to disable this? We program everything on the back end ahead of ti...
Chris Derkach 11 months ago in RingCentral Phone 0 Under review

Set login option for agents (Admin)

Admin would like to request an option to set the agent login option and remove all of the others in the RC app. They would like to disable the options that are not used by their company. "Is there anyway to disable the other login options of our R...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow More Than 10,000 Contacts

With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.
Guest almost 2 years ago in RingCentral Web/Desktop App 2 Under review

Recurring meeting option

With the new all in one App we are loosing the recurring meeting tab where all our monthly recurring meetings are stored to easily refer back to. is this something that will be coming back in the future?
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Template for Intercom and Presence setting

Whenever there's a new user, the admin will need to configure the intercom and presence one by one. IT will be helpful to just apply a template for it.
Guest over 2 years ago in RingCentral Web/Desktop App 3 Under review

Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web

The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able ...
Alex Taus 7 months ago in RingCentral Admin Portal 0 Under review

Capture RC App and RC Phone App login information in Audit Log

I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using...
Mike Tormanen 7 months ago in RingCentral Phone 3 Under review

Bulk Delete of Unassigned Extensions

After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unass...
Jody Ecklund 8 months ago in RingCentral Admin Portal 1 Under review

Suppress notifications to users when template changes are made or pushed

We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion....
Carlos Couto about 1 year ago in RingCentral Admin Portal 0 Under review