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Customer Ideas Portal

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Control Calls Using a Desk Phone With the Desktop App

Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not...
Scott VanDyken over 1 year ago in RingCentral Web/Desktop App 4 Under review

Presence on deskphones should only show user on first 2 lines, not every line

Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users n...
Richard Kearney almost 2 years ago in Hardware 3 Under review

Service Web: Port-In Date for Numbers Visible

When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment f...
Taylor Wells almost 2 years ago in RingCentral Admin Portal 0 Under review

Password and PIN Expiration Requirement

Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
Niki Martschinske about 2 years ago in RingCentral Admin Portal 3 Under review

Upload custom fax coversheets using the "Templates" management feature.

Templates management already allows for changing between various preset fax cover sheets and then applying those settings to multiple users. However, for organizations like ours that have legal obligations to include sensitive material notices on ...
David Scott almost 3 years ago in RingCentral Admin Portal 1 Under review

Caller ID for all incoming calls

We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 emplo...
Jawad Bushnaq 6 months ago in RingCentral Admin Portal 1 Under review

attach files in a chat while in a video meeting

it would be great if while in a video meeting and someone needs to get a document to the participants for them to download onto their computer, in the chat function if you can add an upload file button. other video meetings platforms have this opt...
Amilcar Cifuentes 10 months ago in RingCentral Meetings & Webinar 1 Under review

Auto Answer Feature Management

It would be great for managers to be able to identify which agents have the auto answer feature enabled via reporting of some sort. Moreover, it would be greatly beneficial if we could have the ability to disable this feature via Role Permissions.
Brandon Lennix about 1 year ago in RingCentral Admin Portal 2 Under review

Archiver Disconnect Notification

We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin...
Marie Apodaca about 1 year ago in RingCentral Admin Portal 1 Under review

Tracking offline and online time in RC Status

We used to use Skype for business and it let us know when users were away from there app. We would like to track this in RC but I it does not seem to exist. Please add this feature
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review