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Customer Ideas Portal

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Business Hours for SMS

We would like to have the ability to route incoming text messages outside of business hours. During business hours, text messages are routed correctly. I would like to define a different routing for text messages outside of business hours.
Ryan Ramat 4 months ago in RingCentral Admin Portal 0 Under review

Scammer Tracking

Better Features To block scammers or log them. We need a more robust system with security.
Cypress Devil 4 months ago in RingCentral Web/Desktop App 4 Under review

Add company column in Call logs and be able to categorize calls based on company name

In order for the company to categorize both incoming and outgoing calls for better reporting
Aletta Lomugdang 4 months ago in RingCentral Admin Portal 0 Under review

Taking calls while on dnd and also a better conference feature. and more scam protection

. So it auto fills with people to the conferance pro and standards. Lastly you guy still wont add a carrier lookup to each number which is rather troubling. I would like to know what carrier the scammers are using over VOIP lines
Cypress Devil 4 months ago in RingCentral Web/Desktop App 0 Under review

Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.

Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.
Front Desk 4 months ago in RingCentral Admin Portal 0 Under review

Hot Desk Phone Logged Out Display

When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but n...
Bryan Berzak 4 months ago in RingCentral Phone 0 Under review

Error message needs to inform error reason for cannot disable user

When disabling a User CC gave me an error without telling my why. The reason ended up being the User was a manager and I needed to remove her from the slot.
Will Snyder 4 months ago in RingCentral Contact Center 0 Under review

further narrow the 'Message Panel' Column to give more space to actual messages

I switched to the new layout for the desktop app and noticed that the message panel column takes up an unnecessary amount of space on the desktop app. I would like to be able to further narrow the left column (message panel). It eats up a huge amo...
Peter DelRe 4 months ago in RingCentral Web/Desktop App 0 Under review

sending to voicemail instead of ringing second extension when on an active call

I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extensio...
Jack Perrault 4 months ago in RingCentral Admin Portal 0 Under review

Meeting Recordings Management

Hello! We would like the ability to limit who can see Meetings recordings. We would like our Users to be able to Host Meetings/Videos, but we feel the Super Admin should be the one to determine who can then view those recordings. IE we should be a...
Robyn Thompson 4 months ago in RingCentral Video 0 Under review