Customer Ideas Portal

Add firewall rules to the MSI version of RC App Our Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We ...

most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.

Our Caller ID shows up as different for each phone in our office

Schedule adherence is one of our agent goals and agents should not be penalized for taking their break or lunch later than scheduled because they are stuck on a call. Adding a grace period would help.

3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.

In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent opt...

Looking for an easy way to integrate with Power BI in order to streamline call dashboard.

When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, ...

myfactory is a webbased german CRM/ERP System which has no Phone integration. For CRM it is very important to know how often a call eas ignored or which was talked with the customer

Suitedash is a major CRM which is used by many companies. It would be great to have an app that can integrate with Suitedash.