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Customer Ideas Portal

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Full Agent Login Time Reporting Capabilities

My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how ...
Guest over 2 years ago in RingCentral Analytics 1 Future consideration

See entire class while sharing screen!

When you are sharing your screen with a classroom of students as a host, the gallery view of your students turns into a strip of about 4-5 only. There is no way to see the rest of the class until you stop sharing. In a classroom setting, this proh...
Guest over 2 years ago in RingCentral Meetings & Webinar 2 Future consideration

Ability to cast dashboard to Monitor

It would be great if you could cast the stats to a Monitor or present it on full screen mode.
Elvin Kruger over 1 year ago in RingCentral Analytics 1 Future consideration

Add % Abandon metric

Please include the % Abandon calls as a metric available for Live Dashboards as this is more effective in providing an insight into performance quickly rather than simply the number of abandoned calls. Thanks.
Guest 11 months ago in RingCentral Analytics 0 Future consideration

Grammarly app integration.

An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.
Spencer Perez 11 months ago in RingCentral Integrations 1 Future consideration

Live Report to be actually live.

We normally face the issue that the Live Report is not showing what it is actually happening. Needs to have a more powerfull tool there. 90% of the time is not working for us.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Add auto answer in the Ring Central unified app

This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls
Guest almost 3 years ago in RingCentral Web/Desktop App 2 Future consideration

Ability to forward texts to multiple extensions/numbers

With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on...
GM Jason Winchester almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration

On live reports please add the count of Refused calls to each agent, currently we can only track it on performance reports. It would be helpful to track this information live and the time of the refused call and ability to track if agent was already on another call causing the refused call.

The performance reports shows this information, however this information should also be live for management responsible for monitoring call queue and performance of agents. Performance reports shows the number of refused calls however not the time...
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Recording % versus calls made

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.
Myles Baker Jr 5 months ago in RingCentral Analytics 1 Future consideration