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Customer Ideas Portal

Showing 4758

Add ability for call queues to be added to call monitoring groups

Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).
Sky Heath 8 months ago in RingCentral Admin Portal 1 Under review

Turn off monthly ACR notification and change its working

- cx ask if there is a way to turn off monthly ACR notification - cx also wants to change the text in that email to not make it seem like it was just turned on? the wording is very poor
Main main Jordan Bamba 3 months ago in RingCentral Admin Portal 0 Under review

Option to disconnect one party in a conference call

We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
Crystal Aikman about 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow an option for IVR Menus to send a text message upon clicking a number

It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.
Jilasoan Support 4 months ago in RingCentral Admin Portal 0 Under review

Add Department Field to User Templates

I think the Department field should be included in the User Templates. There are many times when I'm created several extensions for users in the same department. Currently, there is no way to set this field for multiple users outside of an export/...
Nick Rowland over 1 year ago in RingCentral Phone 2 Under review

Unable to Conference with Two External Calls

We recently migrated to RingCentral and have come to discover that one of the biggest features we use is not available with RingCentral. From our desk phones, we are unable to conference if the two calls we want to conference are both external. It...
JJ Vinas 10 months ago in Hardware 0 Under review

Option to Turn Off History log in Max Agent/Salesforce NICE CXone Plug-in

Using the HISTORY log to transfer calls is not something that our company would like to offer as an option to our users, or at the very least, we would like to have the ability to toggle it off. At no point do we want to give our users the ability...
John Landi 5 months ago in RingCentral Contact Center 0 Under review

Show user status in contacts list

Ability to see user status in all web/desktop views would be a timesaver.
IT-Ken Hagan 8 months ago in RingCentral Web/Desktop App 2 Under review

Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web

The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able ...
Alex Taus about 1 year ago in RingCentral Admin Portal 0 Under review

Bulk Enable Users after Locked out by fail login attempts

Multiple users got attacked by external scripts on anonymous servers, and they got logged out of their RingCentral services. To bulk enable users's account, we would like to have a function to mass enable accounts instead of going into individual ...
Tuan Le 7 months ago in RingCentral Web/Desktop App 0 Under review