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Send Text to RingCentral Number through Email

Most carriers I have worked with have the ability to send text messages to a phone number by sending an email. According to RC support this feature is not currently available. Would be a nice addition, especially for developers. Examples: ########...
Erik Jacobsen almost 2 years ago in RingCentral Phone 3 Future consideration

Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...
Guest about 2 years ago in RingCentral Phone 2 Under review

Remove completed tasks from queue, not delete.

When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow an...
Joe C over 1 year ago in RingCentral Web/Desktop App 4 Future consideration

Call Queue - Ability to turn off missed call tagging

We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we h...
Guest 10 months ago in RingCentral Admin Portal 0 Future consideration

Feature to rename participants in RCV

Feature to rename participants in RCV
Guest about 1 year ago in RingCentral Video 7 Future consideration

Ring Central (Classic) red customizable "Busy" Status

Please consider providing a way to set a red " Busy " Status manually without blocking message sounds the way the " Do Not Disturb " Status does in Ring Central (Classic). Preferably a customizable Status where you could put a Red busy color, a...
Guest almost 2 years ago in RingCentral Web/Desktop App 2 Under review

Add Custom Emojis to Statuses

Custom Emojis can already be added and used in Messaging. Why not have them available in the user status as well?
Daniel Stewart about 2 years ago in RingCentral Web/Desktop App 11 Future consideration

Folders or Subcategories within the HUD Feature

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...
Haley Petrick 10 months ago in RingCentral Web/Desktop App 2 Under review

Super Admin Can View any Message/FAX/Voicemail

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the passwor...
Jared Parker over 1 year ago in RingCentral Admin Portal 0 Under review

Advanced searching for contacts

When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
James Esch about 1 year ago in RingCentral Web/Desktop App 1 Future consideration