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Snooze a Call Queue

There are often times that an employee will turn off the call queue from ringing and they forget to turn it back on. I would love to see an option to Snooze the call queue for 10 minutes, 1 hour, 1 day, or a week (ie, vacation). That will be very ...
Matt Hoffman 13 days ago in RingCentral Phone 0 New

Forward calls to next group if no members of group available

We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company numbe...
Chris Anton 13 days ago in RingCentral Admin Portal 0 New

Monday - Friday Performance report

The ability to select the performance reports to be sent out within a working week whilst still having them come out on the hour as well as peoples inboxes get clogged up over the weekend and national holidays with reports.
Christian Illingworth 13 days ago in RingCentral Analytics 0 New

Reports for federated accounts

We have a need for reports across accounts. At the moment, we're manually combining reports from all of our different accounts/businesses. It would be much easier if there was a way to generate reports for all accounts that you have access to.
Dakotah Hirni 13 days ago in RingCentral Analytics 0 New

Lock email from end user updates

We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breads the SSO login. It would be global, not just US.
Kimberley Eames 13 days ago in RingCentral Admin Portal 0 New

Integrate with CRM Entresoft Connect with Leadconnector

Entresoft is a CRM LeadConnector as well
JOSEPH D MOISE 16 days ago in Developer Platform and APIs 0 New

allow the "what I am sharing preview to be increased in size and not just a thumbnail view

share screen issue, when i share my screen, its only on a thumbnail size wants to make it resizable or expandable
Kevin Lou Gaden 16 days ago in RingCentral Video 0 New


intergradtion of vmix application/software
John Gilbert 16 days ago in RingCentral Integrations 0 New

@mention team inside another team

We currently have a larger group setup for all of our support staff. Because of the amount of noise in that chat, many people turn off notifications, and users know if they want someone's attention to @mention them. That works fine. The feature re...
Jeromy Mallory 16 days ago in RingCentral Phone 1 New

WFM ability to separate scheduling units by role

Departments would like to ability to restrict viewing other departments scheduling units as well as prevent other supervisors from receiving time off requests from other departments. If we could restrict this at the role level this would be great....
Patrick Broderick 16 days ago in RingCentral Contact Center 0 New