All ideas

There are often times that an employee will turn off the call queue from ringing and they forget to turn it back on. I would love to see an option to Snooze the call queue for 10 minutes, 1 hour, 1 day, or a week (ie, vacation). That will be very ...

We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company numbe...

The ability to select the performance reports to be sent out within a working week whilst still having them come out on the hour as well as peoples inboxes get clogged up over the weekend and national holidays with reports.

We have a need for reports across accounts. At the moment, we're manually combining reports from all of our different accounts/businesses. It would be much easier if there was a way to generate reports for all accounts that you have access to.

We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breads the SSO login. It would be global, not just US.

Entresoft is a CRM LeadConnector as well

share screen issue, when i share my screen, its only on a thumbnail size wants to make it resizable or expandable

intergradtion of vmix application/software

We currently have a larger group setup for all of our support staff. Because of the amount of noise in that chat, many people turn off notifications, and users know if they want someone's attention to @mention them. That works fine. The feature re...

Departments would like to ability to restrict viewing other departments scheduling units as well as prevent other supervisors from receiving time off requests from other departments. If we could restrict this at the role level this would be great....