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In Analytics>Performance Reports, the primary filters (upper row) should work together to generate reports.

Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.
Ron Joyal 12 months ago in RingCentral Analytics 2 Implemented

super admin profile to have more powerful access to filter call logs per sites and groups

super admin profile to have more powerful access to filter call logs per sites and groups have more group manager so that the call log filtering wont be limited to the group manager in charge of the site
Guest about 1 year ago in RingCentral Analytics 1 Implemented

RingCentral Meeting/Video Outlook plugin Sunset

Due to Meetings App being sunsetted, the Outlook plugin no longer works. Unfortunately, users are now unable to create meetings within a calendar event that has already been created. Very frustrating when something so simple yet super helpful to h...
Ivan Ortiz about 1 year ago in RingCentral Video 1 Implemented

Typo on Yealink provisioning article

On this article, https://support.ringcentral.com/article/8728.html • Yealink T57W: https://yp.ringcentral.com/rpovisioning/yealink/T57W needs to read: • Yealink T57W: https://yp.ringcentral.com/provisioning/yealink/T57W It had me tied up for an ho...
Guest about 1 year ago in Hardware 1 Implemented

Would like to view calendar that shows EVERYTHING at all times, the color tags

Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was s...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Average abandon rate for a queue in Analytics Performance Reporting

This would be useful to determine how quickly the callers are abandoning the call. Are they leaving in less than the established threshold? This historical data would provide some much needed insight that would assist in making adjustments as need...
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Update profile picture without having RC messaging

we have messaging disabled (because we use MS Teams) and cannot update profile pictures. The request is to have the ability to update the profile picture number without using messaging to do so.
Guest over 1 year ago in RingCentral Web/Desktop App 5 Implemented

Reporting for managers

It would be awesome to give managers access to see their team's call volume instead of them asking IT for it all the time.
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Be able to set Total Talk Time as a set field For User

It would save me a lot of time from having to select this field many times throughout the day. Thanks!
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Improve on the "Add Phone" Experience

On an existing extension, selecting Add Phone under Phones & Numbers> Phones the screen shows the annual charge if you already have licenses and inventory available. There should be more information on this page about how many licenses you ...
Guest over 1 year ago in RingCentral Admin Portal 1 Implemented