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One-Page View of Directory/Status

With our old phone system (Mitel), there was an applet named Phone Assistant(https://oneview.mitel.com/s/article/Phone-Assistant). It provided a one-page view of all users and their current status (On a call, DND, idle, out, etc.). It was extremel...
JJ Vinas 3 months ago in RingCentral Web/Desktop App 0 Under review

RingCentral Phone for Alexa

Just got an Alexa Echo Show 8. Would like to see a RC Phone app for it. On the show, maybe it could do video, as well. I did see the Meetings app, but I don't want a meeting--I want a 1-to-1 experience just like voice phone.
SOHO Business Enterprises about 1 month ago in RingCentral Phone 0 Under review

RingCentral desktop app does not recognize commas Outlook calendar as pauses for phone numbers

RC desktop and Outlook calendars are synced. RC app recognizes phone numbers in Outlook appointment notes, but not commas as pauses for meeting passwords or extensions.
David Fineman about 1 month ago in RingCentral Phone 0 Under review

send pop ups to members of a queue when a call is waiting to be answered

If a call is sitting in a queue after a set amount of time, send a pop up to members of the queue letting them know a call is waiting. This would allow agents not activated to jump in and answer the call.
Todd Stehle about 1 month ago in RingCentral Contact Center 0 Under review

WFI Rules: Apply multiple conditions to skill based rules

We are utilizing WFI rules in the Contact Center. Most of our rules are skill based. We'd like to be able to utilize multiple conditions on these rules. This is an option for Agent rules but not skill based rules. The below is an example of the ty...
Kaci Joslin 4 months ago in RingCentral Contact Center 0 Under review

all number normalisation / modification

Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable. Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly. These customers cannot switch to Unify...
Manfred Horsch 8 months ago in RingCentral Web/Desktop App 0 Under review

Call Park Notification Control in the RingCentral Desktop App

We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notif...
Kyle Burgess 10 months ago in RingCentral Web/Desktop App 1 Under review

Add the Personal Meeting Names from the Super Admin

It would be useful to have the option to add the personal meeting names from the super admin. We provide speech and occupational therapy for kids with autism and this feature will make easer for them to access the tele therapy session link that we...
Diana Molina about 2 months ago in RingCentral Meetings & Webinar 0 Under review

Limit Call Monitoring Permissions

When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, witho...
Evan Loewen about 1 month ago in RingCentral Admin Portal 0 Under review

Presence on deskphones should only show user on first 2 lines, not every line

Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users n...
Richard Kearney 12 months ago in Hardware 3 Under review