All ideas

I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It wo...

Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.

When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other me...

Could you please remove the note box at the bottom of the call app that I use in pipedrive. 1. i never use it and 2. a black box always pops up with a message and then blocks the red button for me to hang up and its super annoying!

In Performance Report, if you choose Today and then pick a specific "Time From", the "Today" selection will move to "Custom Range" and the date will not change dynamically the following day.

Better identifies who the meeting is with from the meeting link.

Problem Statement Authenticating via the API can sometimes be confusing, especially when it comes to properly setting the client ID, client secret, and other values in your code that govern how credentials are presented to the platform for authent...

Problem Statements Password-based authentication does not work for apps whose organizations have SSO enabled. Auth credentials expire making it difficult to reestablish a valid connection if they expire. If a user changes their password, their app...

You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.

my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this...