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Rolling Quarterly and/or semi-annual reports

I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It wo...
Anthony Cervelli about 1 year ago in RingCentral Analytics 1 Implemented

Exclude weekends for call log analytics

Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.
IT SV about 1 year ago in RingCentral Analytics 1 Implemented

Viewing metrics per day when looking at a specific time period, rather than summed or averaged

When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other me...
William Parke about 1 year ago in RingCentral Analytics 1 Implemented

Note box

Could you please remove the note box at the bottom of the call app that I use in pipedrive. 1. i never use it and 2. a black box always pops up with a message and then blocks the red button for me to hang up and its super annoying!
Maurissa McGeary about 1 year ago in RingCentral Integrations 3 Implemented

Selecting specific time & date

In Performance Report, if you choose Today and then pick a specific "Time From", the "Today" selection will move to "Custom Range" and the date will not change dynamically the following day.
Rafael Umali over 1 year ago in RingCentral Analytics 1 Implemented

Add the ability to customize personal meeting IDs with words instead of or in addition to numbers for the meeting ID

Better identifies who the meeting is with from the meeting link.
Guest over 1 year ago in RingCentral Meetings & Webinar 1 Implemented

Downloadable credentials (JSON) file

Problem Statement Authenticating via the API can sometimes be confusing, especially when it comes to properly setting the client ID, client secret, and other values in your code that govern how credentials are presented to the platform for authent...
Byrne Reese over 1 year ago in  0 Implemented

API Auth credentials that never expire, e.g. JWT auth credentials

Problem Statements Password-based authentication does not work for apps whose organizations have SSO enabled. Auth credentials expire making it difficult to reestablish a valid connection if they expire. If a user changes their password, their app...
Byrne Reese over 1 year ago in Developer Platform and APIs 0 Implemented

Downloading Peformance Reports - Hourly

You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Removing days from a report

my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this...
Guest over 1 year ago in RingCentral Analytics 0 Implemented