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Please add OneDrive as a file upload option in the new RingCentral app.

In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the loc...
Ken Winfield over 2 years ago in RingCentral Web/Desktop App 2 Implemented

Call Pickup group

"Modern" call pickup functionality. If you have to build a group, then put people in that group. Anyone in that group should just hit a button or code, to answer any ringing phone in that group. Having to enter the extension is redundant and exces...
1194 Jeff Dominiak almost 3 years ago in RingCentral Phone 2 Implemented

Embeddable video in a web and/or mobile app

I am a developer and I would like to embed RingCentral Video capabilities into the mobile app (or web app) produced by my company so that I can create real-time, high-touch customer service and support experiences. For example, I am a service prov...
Byrne Reese almost 3 years ago in Developer Platform and APIs / RingCentral Video 1 Implemented

Add option to disable send with "enter" or "return" key

Some of my co-workers pre-maturely send unfinished messages by hitting enter. Their assumption is enter will move to the next line (as on email). Instead it sends half of their message and often creates confusion. It would be nice to have the opti...
Guest about 3 years ago in RingCentral Web/Desktop App 3 Implemented

Provide enable/disable slider for queue members

Allow queue members to be turned on and off with a slider like ring groups.
Chris Waddington about 3 years ago in RingCentral Phone 4 Implemented

Private Chat with just host or cohost

We would like to keep students from chatting with each other privately by being able to disable private chat and only allowing private chats to happen between attendees and the host.
Guest over 3 years ago in RingCentral Video 10 Implemented

Add KPI for "Not connected" call length - Performance reports

We are needing a KPI in performance reports that show the total time spent on "not connected" calls. This is for when the sales user is calling but the customer does not answer - this time needs to be allocated towards their total time spent on ca...
Stephanie Rensburg 7 months ago in RingCentral Analytics 2 Implemented

Webinar Security for Recordings

Add security feature to each webinar to allow presenter to choose who can access/view the recording.
Pam Gough 10 months ago in RingCentral Webinar 5 Implemented

feature for analytics - Download widget chart and table data to Excel file

Currently the Analytics LOB can only show the users the charts and some of the charts are not downloadable or users cannot subscribe to get email from them. It would be helpful for users to have periodically emails reporting the employees phone ca...
Allentown Office over 1 year ago in RingCentral Analytics 3 Implemented

Detailed Report Per User

have a detailed report per user, so how many inbounds, outbounds , total number of minutes and text each user is sending instead of general data.
Guest almost 2 years ago in RingCentral Analytics 1 Implemented