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Expose barging, monitoring, and coaching functionality via API

We have a system that shows some managers what their employees are currently doing. Part of that is showing the current phone state so the manager knows if now is a good time to listen in or help out. But there's no way to give the managers an eas...
Guest over 1 year ago in Developer Platform and APIs 0 Future consideration

Add the date into the Chat streams in Agent view. Currently it only displays time.

In the Agent view, Chat stream, the chats are displayed with a timestamp. But this timestamp only includes the time rather than time + date. We need the date to be displayed for the timestamp to have any meaning/use.
Guest over 1 year ago in RingCentral Engage Voice 0 Future consideration

Feature to rename participants in RCV

Feature to rename participants in RCV
Guest over 1 year ago in RingCentral Video 9 Future consideration

Option to encrypt call recording on delivery

Due to PCI compliance, many vendors request the call recordings be encrypted. Would like to have an option to encrypt and add a key like pgp so call recordings can be encrypted before delivery to SFTP site.
Guest over 1 year ago in RingCentral Engage Voice 1 Future consideration

bring call queue management into the app

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
Paul Viellieux over 1 year ago in RingCentral Web/Desktop App 3 Future consideration

Allow adjustments to a Local Connect Bucket

Currently a bucket cannot be modified. For example, we ordered a bucket and received a number that has a poor reputation. While dialing we received reports that the number comes up spam likely on a caller id. There is no method to disable, remove ...
Guest over 1 year ago in RingCentral Engage Voice 0 Future consideration

Capability to Pull Agent Call Logs via the integrated EngageVoice SalesForce App

Our version of EngageVoice is integrated with SalesForce via an App and we are unable to pull Call Logs for our Agents. I would like the functionality of pulling Agent Call Logs to be implemented into our version of EngageVoice that is integrated ...
Gavin Gillespie over 1 year ago in RingCentral Engage Voice 0 Future consideration

Embeddable analytics dashboard

An embeddable analytics dashboard could benefit corporate users with interest in monitoring performance without dedicating as many resources as must be used currently. My personal use case would be displaying an analytics dashboard on monitors spa...
Jacob McClelland over 1 year ago in RingCentral Analytics 0 Future consideration

Callback feature: add the ability for caller to record their name/message for support call back feature

When a customer is on hold an announcement informs them they can press 1 to hold their place in the queue for a call back. The next available agent receives the callback but, has no indication of who called or who to ask for when the call is compl...
Guest over 1 year ago in RingCentral Engage Voice 1 Future consideration

Multiple RingCentral Profiles, Simultaneously Logged In

We run multiple business endeavors between my wife and I and we would find it helpful if we could log into multiple "phones" at the same time, similar to how multiple e-mail addresses can be accessed from a single email client. This would allow us...
Reuben Soto over 1 year ago in RingCentral Phone 4 Future consideration