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Inbound Calls Performance Reporting - Allow different view of data

Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the rep...
Johannah Steinbrecher-Booker 10 days ago in RingCentral Admin Portal 0 New

SMS: Scheduled SMS to be sent

I'd like to be able to schedule SMS/text messages in the future. Is there a way to do this in RC Desktop or via Office 365 or Google or a smartphone?
about 3 years ago in RingCentral Phone 23 Planned

Call Queues: allow mixture of call handling (simultaneously and in fixed order)

In a particular extensions call forwarding section (home, mobile, office), you can set the phones to ring simultaneous or in a fixed order. You also have the ability to group certain numbers such that home + cell ring simultaneous for 4 rings, and...
about 3 years ago in RingCentral Phone 6 Future consideration

Allow all extensions to send SMS from main Company extension

We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!
Kenneth Storch 24 days ago in RingCentral Web/Desktop App 1 New

Annotation Tools

We use Ring Central to train remotely and when we had Ring Central Meetings, the annotation tools were extremely helpful for participant learning and engagement and now with Ring Central Video, there is only one choice for annotating on the screen...
Michelle Sandoval 4 months ago in RingCentral Video 1 Under review

Call Que Manager permissions

we currently do only have 3 permissions which can be assigned for Call Que Manager. - Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Acces...
Steven Basmacioglu 16 days ago in RingCentral Admin Portal 0 New

Ability to assign dedicated fax number to multiple users

It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
Ralph Reyes 3 months ago in RingCentral Admin Portal 0 New

Lossless full screen 4k video sharing on RingCentral Video

We should be able to have lossless 4k video screen sharing on RingCentral Video. i.e. When two users have the same 4k monitor, they should be able to exactly represent the entirety of the sender's screen on the viewer's screen with no boarders or ...
Josh Fort 2 months ago in RingCentral Video 4 New

Extension of Data retention for Audit Trail for Tracking Purposes

I hope we can extend the Audit Trail Data Retention for tracking purposes for at least a year or so to see all changes have been made to the account.
Kenneth Tarosa 11 days ago in RingCentral Admin Portal 0 New

Need a RC App Installed Version Report

I am preparing my organization of 200 users to migrate off the RC Meetings Zoom platform. We need everyone on the version 23.x of RC to ensure they have a good experience with RCV. I have other tools which tell me I have many different versions of...
Dennis Norton 11 days ago in RingCentral Web/Desktop App 0 New