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Remove the option to change outbound Caller id on App

Please allow admin to restrict users in changing their outbound caller using App. We can create a custom role to restrict outbound caller id but is only applicable on admin portal and they are still able to change it using the app.
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Offer ability to track time spent accepting queue calls (as well as, on different statuses - available, busy, DND)

I would like to see how many hours per day or week a particular user spent accepting queue calls on their phone. Currently, the only way to know if users are accepting queue calls is to extrapolate based on the number of calls taken, however, I wa...
Guest almost 2 years ago in RingCentral Analytics 2 Future consideration

Option to disable the beep before a page

Give us the option to disable the beep when paging.
Guest almost 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 6 Future consideration

Please add the Skill Type and the Team to the Interaction Details on the call recording.

This is useful to provide all of the necessary information in one screen. It will also allow these fields to be automatically in the quality monitoring scorecard.
Phylicia Clemons 5 months ago in RingCentral Contact Center 1 Future consideration

Integrate local Mac Contacts within the app (like RingCentral Phone does)

This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would al...
Brad Ummer 11 months ago in RingCentral Web/Desktop App 4 Future consideration

Adjust schedules on weekly view to remove employee shifts

When working in the Schedule Manager with a Week view of employee schedules, it does not let me click on a single employee scheduled day to remove or edit it - in order to do so I have to go to the Day view.
Nishant Pyasi 3 months ago in RingCentral Contact Center 1 Future consideration

Show DND status on Desk phone for colleagues to know.

Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available
Brock Kimball almost 2 years ago in RingCentral Phone 1 Future consideration

Can't obtain CDR reports on toll free numbers that have been CCRN'd

We have several toll-free numbers that "point" to the same POC in our contact center platform, so the CDR report on that system is useless for determining which call came in on which toll-free number. On the RingCentral UC side, these calls no lon...
Steve Jones 3 months ago in RingCentral Contact Center 1 Future consideration

Allow setting the Company Fax/SMS Recipient to a call queue

We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR ...
Justin Davidson over 1 year ago in RingCentral Admin Portal 1 Future consideration

QM – Evaluation Notifications – More Than One User

When a user submits an evaluation, only the person being evaluated receives the notification via the QM Tool that a new evaluation is ready to review. We should be able to choose additional people to receive a notification, like the agent's superv...
Jennifer Lewis almost 2 years ago in RingCentral Contact Center 2 Future consideration